CATALINA ZULUAGA CASTAÑO
Killeen,TX
Summary
I am a person who stands out for her leadership, dynamic, positive, enthusiastic, I like to learn continuously, and have more than 4 years of experience as a Housekeeping Manager Executive (pay roll, budget, inventory, schedules, etc.). However, I have developed myself in all positions from housekeeping, laundry attending, houseman, supervisory like teamwork, and always prepared to take on new challenges.
Knowledgeable in Hotel Housekeeping readiness with strong background in managing such operations. Successfully led teams to maintain high standards of cleanliness and efficiency in upscale environments. Demonstrated leadership and team-building skills, along with keen eye for detail and excellent organizational abilities.
Overview
5
5
years of professional experience
Work History
Executive Housekeeping Manager
Holiday Inn Hotel and Suites
11.2020 - 01.2025
- Company Overview: It's a duo hotel
- Because of my performance and my leadership I was quickly promoted to different positions
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- It's a duo hotel
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeping Supervisor
Holiday Inn Hotel and Suites
02.2020 - 11.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Education
Bachelor of Science - Clinical Psychology
Institucion Universitaria Envigado
Envigado, Antioquia, Colombia12-2014
High School Diploma -
Father Ramon Arcila Ramirez HS
Sabaneta, Antioquia, Colombia12-1997
Skills
- Problem Solving
- Ability to Multitask
- Customer Service
- Teamwork
- Leadership
- Fast Learner
- Internet
- Word - Excell
- Adaptability
- Ability to Work in a Team
- Continuous improvement
- Time management abilities
- Microsoft Office
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Employee engagement
- Staff training and development
- Problem-solving abilities
- Decision-making
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Executive Housekeeping Manager
Holiday Inn Hotel and Suites
11.2020 - 01.2025
Housekeeping Supervisor
Holiday Inn Hotel and Suites
02.2020 - 11.2020
Bachelor of Science - Clinical Psychology
Institucion Universitaria Envigado
High School Diploma -
Father Ramon Arcila Ramirez HS
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