Catalyna Joyner
Malabar,FL
Summary
Organized and dependable candidate successful at managing multiple responsiblities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Windows, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel and history achieving high data output.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Majors Golf Club
08.2020 - 05.2023
- Maintained clean and organized work environment to ensure customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Utilized problem-solving skills to address customer queries and complaints.
- Delivered prompt service to prioritize customer needs.
Operations Assistant
Majors Golf Club
08.2020 - 05.2023
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Completed daily logs for management review.
Sales Volunteer
Nana's House Thrift Cottages
01.2017 - 08.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Science - Business
Eastern Florida State College
Melbourne, FL05.2025
Skills
- Understanding Customer Needs
- Project Management
- Front Office Management
- Documentation
- Operating Telephones
- Loss Prevention Goals Monitoring
- Corrective Actions
- Word Processing and Design
- Manage Calendars
- Invoice Preparation and Processing
- Issue and Complaint Resolution
Timeline
Customer Service Assistant
Majors Golf Club
08.2020 - 05.2023
Operations Assistant
Majors Golf Club
08.2020 - 05.2023
Sales Volunteer
Nana's House Thrift Cottages
01.2017 - 08.2020
Associate of Science - Business
Eastern Florida State College
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