Catarina Arreola
Gilroy,CA
Summary
Focused professional with 3+years of experience and a proven knowledge of customer communications, customer needs assessment, and conflict resolution. Aiming to leverage my skills to successfully fill the open position at your company.
Overview
7
7
years of professional experience
Work History
Administrative Manager
Compass Group Management
San Jose, CA
11.2022 - Current
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Directed and oversaw office personnel activities.
- Supported staff through in-service training, providing mentorship and additional resources.
- Communicated job expectations and trained staff to promote team building and discipline.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
Administrative Manager
Meiji Techno
San José
01.2022 - Current
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Created and maintained operations manual to document systems and standards.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Assistant Store Manager
Rue 21 Store
Gilroy, CA
12.2021 - 01.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Key Holder , Assistant Store Manager
Boot Barn Inc
Gilroy, CA
10.2018 - 12.2021
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Responded to safety and loss prevention incidents.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
- Oversaw item packaging, preparing for transport and minimizing damage.
- Ran analytics, producing forecasts to determine inventory needs.
- Verified pricing and computed product totals to complete detailed invoices.
- Maintained records tracking adjustments, pallet audits, and inventory errors.
- Streamlined operations, supervising inventory cycle counting processes and providing accounting and reporting oversight.
- Verified inventory and production goals, identifying discrepancies and communicating delays as necessary.
- Entered information into system to update status reports.
- Trained newly hired employees on appropriate methods for performing audits and cycle counts.
- Utilized tracking systems to verify cargo routes and delivery dates.
- Facilitated security tag placement and updates to minimize product loss.
- Developed reports for leadership, compiling data and insights into inventory, trends, and sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Rotated advertising signs and merchandise displays to engage customers.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Determined proper product storage methods, identification and stock location.
- Read tickets accurately to pick out important information and correctly complete orders.
Education
Completed coursework towards Criminal Justice Interpreter -
Gavilan College
03.2019
Some College (No Degree) - Spanish Teacher Education
Gavilan College
Gilroy, CASkills
- Communication skills
- Computer skills; word,excel,spreadsheet,emails
- Receiving and processing
- Telephone Communication skills
- Retail Customer Service
- Proposal writing
- CRM and office management software
- Scheduling and calendar management
- Data entry
- Administrative management
- Multitasking
- Customer service
- Attention to Detail
- Critical Thinking
- Oral and Written Communication
- Translation Revisions
- Translation Accuracy
- Microsoft Office
- Editing Skills
- Interpersonal Communications
- Public Relations
- Client Service
Timeline
Administrative Manager
Compass Group Management
11.2022 - Current
Administrative Manager
Meiji Techno
01.2022 - Current
Assistant Store Manager
Rue 21 Store
12.2021 - 01.2022
Key Holder , Assistant Store Manager
Boot Barn Inc
10.2018 - 12.2021
Completed coursework towards Criminal Justice Interpreter -
Gavilan College
Some College (No Degree) - Spanish Teacher Education
Gavilan College