Catarina Bolton
Monticello,IA
Summary
Experienced customer care specialist and sales consultant with a strong foundation in administrative support and client relations. Skilled at working independently and within a team, thriving in high-pressure environments, and providing exceptional customer experiences. Proficient in managing complex student support tasks and building long-term client relationships in both remote and in-person settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Consultant
Scholastic Book Fairs
08.2022 - Current
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
College Customer Care Specialist
Eastern Iowa Community Colleges
11.2012 - Current
- Develop and maintain district knowledge base on programs, services, and processes
- Provide tailored guidance to students regarding next steps for enrollment, advising, financial aid and payment
- Assist online students with navigation of online student portal and resources
- Receive and process requests for information via website inquires, phone calls, chats, and emails
- Ensure proper handling of confidential student and customer records
- Perform a variety of complex tasks which require a substantial understanding of all district policies per specific campus location
- Perform as a member of a technical team utilizing effective communication skills, including interaction with organizational leadership to maintain comprehensive knowledge of district services and programs
- Facilitate training for new hires
- Utilize Colleague and Recruit to assist students with understanding specific information regarding financial aid, billing, registration, etc
- Input and process student information in appropriate student record systems including Colleague, Lumens, and CRM Recruit.
College Assistant
Scott Community College
09.2007 - 11.2012
- Accounts receivable/payable
- Process current and incoming tenant leases
- Fill in building manager
- Direct incoming calls to requested parties, received/relayed messages
- Hire and supervise work-study students for multiple college positions
- Coordinate and manage schedules for daily tasks and appointments
- Inform and support business leaders though consistent communication and administrative support
- Arrange room rental contracts for external agencies and coordinate resources for use by all attendees.
Education
Online Student - General Studies
Western Illinois University
01.2026
Associate - Liberal Arts
Scott Community College
Davenport, IA01.2013
Skills
- Proficient with all forms of Microsoft Office
- Works well independently and with a team
- Demonstrates ability to thrive in a high-pressure environment and without direct supervision
Certification
- Certified Professional Supervisor, QCPDN, 2011
- FAFSA Scenario Based Training, ICAN, 2019
Coursework
- Conflict resolution
- Managing different personalities
- Problem-solving
- Decision-making skills
- Management theories and techniques in real-world business scenarios
- Experiences affected by race, socio-economic status, sexual orientation, and gender identity
Timeline
Sales Consultant
Scholastic Book Fairs
08.2022 - Current
College Customer Care Specialist
Eastern Iowa Community Colleges
11.2012 - Current
College Assistant
Scott Community College
09.2007 - 11.2012
Online Student - General Studies
Western Illinois University
Associate - Liberal Arts
Scott Community College
- Certified Professional Supervisor, QCPDN, 2011
- FAFSA Scenario Based Training, ICAN, 2019
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