Catarina Centeio
Atlanta,GA
Summary
Dynamic social work professional with a robust background in delivering comprehensive support to individuals and families. Expertise in developing and implementing tailored intervention plans that effectively address specific needs while fostering team collaboration to achieve impactful outcomes. Committed to serving underserved populations, with a proven track record of advocating for clients from diverse socioeconomic and cultural backgrounds. Exceptional analytical abilities, profound empathy, and cultural competence enable the identification of client needs and strategic resource allocation, ensuring operational excellence in high-volume environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Worker
Emergency Department-Contractor
Grady Memorial Hospital
08.2024 - Current
- Conducts psychosocial assessments to identify patient needs and develop appropriate intervention plans for emergency department patients experiencing trauma-related behavioral health crises.
- Collaborate with medical staff to coordinate care and support for patients in crisis situations.
- Assist individuals in overcoming substance use disorders through supportive counseling. Provided resources and referrals for domestic violence victims. Offered crisis intervention for individuals experiencing suicidal ideation.
- Provides crisis intervention, safety planning, brief therapeutic support, and de-escalation in a high-acuity Level I trauma environment.
- Facilitates safe discharge planning and transitions to home outpatient care, recuperative care, or higher levels of care.
- Assess and addressed barriers to discharge, including housing instability, transportation limitations, caregiver absence, and unsafe living conditions.
- Assist healthcare teams by collaborating with physicians, nurses, psychiatrists, and case managers in emergency settings. Supported interdisciplinary efforts to enhance patient care and outcomes.
- Coordinates access to community resources for patients and families, ensuring support through housing programs, food assistance, behavioral health services, and legal advocacy.
- Executes documentation of assessments, interventions, and outcomes in Epic, ensuring compliance with hospital policies and regulatory standards.
Housing Support Case Manager
Grady Memorial Hospital
08.2024 - Current
- Serves as the liaison between Grady and the Mercy Recuperative Program (RCP) at the Gateway Center.
- Partnered with Mercy RCP Director to support efficient communication, timely patient referrals, and precise documentation practices.
- Coordinated efforts with care coordination team, including social workers and nurse case managers, to streamline placement processes for chronically homeless patients requiring sustained care following discharge.
- Evaluated patients' clinical information within Epic electronic health record system and conducted bedside assessments to determine eligibility for Mercy RCP.
- Directed management of referral and intake processes for housing programs to facilitate efficient service delivery and maintain program integrity.
- Facilitated bi-weekly meetings with Mercy RCP and Grady leadership teams to evaluate program successes and address challenges.
- Managed housing resources and services, including emergency shelters, recuperative care programs, transitional housing, and permanent supportive housing, to enhance service delivery.
- Facilitated patient and treatment team education on available housing and community resources.
- Fostered strong partnerships with community organizations and social service agencies to enhance service delivery.
- Analyzed housing resource gaps and partnered with post-acute and medical directors to formulate innovative initiatives.
- Facilitated accurate and timely documentation of assessments, interventions, and patient progress within Epic electronic health record system.
- Maintained detailed case records to support client progress tracking, service delivery efficiency, and outcome evaluation.
- Compiled and submitted comprehensive reports on client status and program effectiveness.
Medical Psych Social Worker
Grady Memorial Hospital
01.2023 - 01.2024
- Executed comprehensive psychosocial assessments to evaluate patients' medical, emotional, and social needs.
- Collaborated with patients and families to formulate and implement tailored treatment strategies that address individual needs.
- Assessed and addressed acute psychiatric or emotional distress in patients through effective crisis intervention techniques.
- Facilitated collaboration among medical professionals, including psychiatrists, nurses, and healthcare providers, to ensure seamless patient care.
- Facilitated patient education on coping strategies, mental health resources, and self-care practices.
- Managed post-discharge service coordination to enhance patient recovery through follow-up appointments and community resource connections.
- Delivered counseling and emotional support to patients and families, addressing psychological impacts of medical conditions.
- Coordinated discharge processes to ensure continuity of care between hospital and community mental health services.
- Oversaw accurate and timely documentation of assessments, interventions, and patient progress within Epic electronic health record system.
- Contributed expertise in psychosocial factors during interdisciplinary team meetings to enhance patient care strategies.
- Partnered with community agencies to enhance resource availability and support for patients.
- Oversaw coordination of services for indigent individuals, enhancing access to healthcare through outpatient referrals. Managed transportation support and shelter placement initiatives. Developed and implemented prescription assistance programs to improve health outcomes.
- Facilitated patient referrals and coordinated discharges to appropriate care levels, ensuring seamless transitions to home health care, skilled nursing, hospice, long-term acute care, acute rehabilitation, durable medical equipment, home infusions, and outpatient infusion services.
- Coordinated outpatient referrals to healthcare clinics for underserved individuals. Provided medication assistance and transportation support. Facilitated shelter placements and managed prescription assistance programs.
- Led quality improvement initiatives to optimize discharge planning efficiency and effectiveness.
- Coordinated training and mentorship for new social work associates, fostering professional development and team cohesion.
- Expertly navigated Medicare guidelines governing inpatient and observation admissions.
Graduate Administrative Assistant
Spotlight Programs Board (ARTS) | Georgia State University
01.2022 - 01.2023
- Provided advisement and aid in the development of Spotlight and their programs.
- Effectively communicated and developed relationships within the Georgia State University community through event planning.
- Developed marketing strategies to further establish and maintain a positive brand image.
- Created monthly social media campaigns to generate publicity for Spotlight activities and programs.
- Collaborated closely with other staff members of the organization in promoting events of the Spotlight Programs Board.
- Cultivated relationships based on trust and interdependence, establishing strong connections with team members of diverse backgrounds, interests, and values. Proficient in effectively managing interpersonal conflicts.
- Coordinated activities that enhance and enrich the quality of student life by addressing the needs and interests of its diverse student body.
- Coordinated year-round gallery exhibits, annual art competitions and receptions.
- Coordinated catering orders for art exhibits events.
- Managed gallery reservation requests via EMS and Panther Involvement Network and served as Panthers at the Rialto contact.
MSW Student Intern
Multicultural Center Department| Georgia State University
01.2022 - 01.2023
- Analyzed, researched, and created a media and communication plan for the Multicultural Center.
- Supported the retention and graduation efforts of the University by offering a variety of advocacy and support services designed to encourage student success, particularly as it relates to traditionally under-served populations: (such as but not limited to, race, ethnicity, sexual orientation, gender identity, and gender expression).
- Evaluated performance, collected feedback, and identified strengths and weaknesses for program events through assessments, surveys, and SWOT analysis.
- Developed, coordinated, and administered regularly occurring Initiatives that fosters a network of support and mentoring from faculty/staff and community partners to students within various cultural affinity groups.
- Facilitated student organization development by or through advising individual student leaders and student organizations with a special emphasis on cultural competence, community building and developed a sense of belonging for students from various cultural affinity groups.
- Collaborated with other staff members to develop educational materials, and public relation strategies for the Multicultural Center and student organizations supported by the office.
- Gathered data related to how office programs contributed to the QEP and student retention, progression, and graduation.
- Collaborated with related offices and programs across campus to scale up offerings and support campus-wide student engagement and success. This includes but is not limited to program initiatives, Heritage Month Events and Welcome Receptions.
Rapid Rehousing Case Manager
Grady Memorial Hospital | Open Doors
01.2020 - 01.2023
- Provided home-based case management services for households experiencing homelessness who are rehoused in apartments throughout Atlanta.
- Assisted chronically homeless, nearly chronic, or highly vulnerable households in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach. Functions performed included housing location, household goal planning, and connection to community resources, home visits, rental payment monitoring, property owner engagement, and problem solving with other Case Managers
- Coordinated with CoC Housing Navigation team to get households moved into units.
- Developed and updated Individualized Goal Plans with program participants using a case management approach, assisting them to set and prioritize short and long-range goals.
- Completed weekly to monthly home visits to support households in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
- Collaborated with the household to resolve issues with the landlord, as needed.
- Provided referrals as needed to supportive services and worked collaboratively as a team to advance the goals of the client.
- Job Promotion
MSW Crime Victim Advocate Intern
Fulton County District Attorney Office
01.2021 - 01.2022
- Provided assistance to victims and families that need support involving the physical, emotional, and financial impacts of crimes through phone, email, and written correspondence, as well as, accompanying victims and families to interviews and court as needed.
- Informed victims of court procedures, Victim Bill of Rights, and interprets any related information throughout judicial process, as well as address and resolve all issues on behalf of all victim’s needs, concerns, and rights.
- Kept victims informed with any pertinent information including court dates, case status, releases from parole or jail, and case outcomes.
- Communicated and kept thorough records of all interactions with victims, witnesses, and families to relay and connect information with all courtroom personnel.
- Assisted victims with victim Impact Statements and victim compensation all while providing interpretation of documents and language translation as needed.
- Provided food, shelter, clothing, housing, and Behavioral Health resources to the victims as needed.
CLINICAL PATIENT NAVIGATOR
Grady Memorial Hospital
01.2019 - 01.2020
- Assisted and guided patients through the healthcare system and assisted to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
- Facilitated improved health care access and quality for underserved populations through advocacy and care coordination.
- Coordinated appointments with providers to ensure timely delivery of diagnostic and treatment services.
- Participated in the collection and analysis of data related to care delivery and reports critical findings to the Registered Nurse and Physician by using Artificial Intelligence Technology (Jvion).
- Maintained communication with patients/families/caregivers and health care providers to monitor patient satisfaction with care experience.
- Eliminated barriers to care (i.e., arranging language translation or interpretation services, transportation and or child/elder care).
- Participated in the development of the individualized plan of care that identifies strategies and alternatives to attain expected outcomes.
- Tracked referrals from the primary care provider. Facilitates linkages to follow-up care/services.
- Facilitated interaction and communication with health care staff and providers on the patient’s behalf to ensure needs are met.
- Transitions of Care Clinic
PROJECT COORDINATOR, Education and Outreach
Morehouse School of Medicine
01.2018 - 01.2019
- Planned, coordinated the production and marketing of virtual education and outreach events for Federal and State funded Technical Assistance Programs.
- Developed plans, coordinated, and implemented activities including seminars, conferences, and workshops.
- Researched, developed, edits targeted Newsletters, information sheets and flyers for Federal and State funded Technical Assistance programs and key partners.
- Worked closely with numerous internal and external key stakeholders regarding marketing, communications, and webinars.
- Monitored, and evaluated program effectiveness, investigated trends, recommended, and implemented improvement strategies in close collaboration with process owners.
- Conducted data analysis on virtual educations to help improve key metric tracking in Salesforce.com.
- Supported the Executive Director, Assistance Director, and Program Managers to meet project deliverables, program objectives and with other project tasks, as requested.
- Managed own workload to ensure deadlines are met and critical requests are prioritized.
- Tracked budgets for suppliers and follows up on outstanding budget inquiries as requested.
- Meet weekly with the Executive Director to review conferences/exhibits and budgets, upcoming projects, and deliverables goals.
- Attended virtual and onsite meetings/workshops for professional development.
- Assisted the program managers with project tasks, as requested.
- MACRA-Quality Payment Program & Medicaid Incentive Program
PROGRAM COORDINATOR
Grady Memorial Hospital
01.2016 - 01.2017
- Provided administrative support to the department, including calendar management for the Vice President.
- Coordinated and scheduled team meetings requested IT tickets and coordinated on boarding of new employees and vendors.
- Processed reimbursement requests and performed general filing. Compiled and prepared critical reports for Vice President utilizing various data sources, (i.e., Agency and Grady nursing FTE report and organizational productivity reports).
- Coordinated all aspects of Lean and Six Sigma training, including communication with program participants, preparation of training materials and training room, management of training supplies and inventory, participant tracking, ordering and receipt of catering and other tasks as requested by the trainers.
- Tracked department budget performance and followed up on outstanding budget inquiries as requested.
- Processed and coordinated the delivery of all LSS program certifications.
- Reconciled and audited department operational expenses and resolved discrepancies with financial institutions.
- Created and managed purchase orders in PeopleSoft’s Supply Chain module. Maintained and distributed monthly budgeting variance reports for Operational Excellence.
- Created process flow charts in Visio to support process improvement initiatives. Assisted project managers and process improvement advisors with project tasks, as requested.
- Prepared brochures and pamphlets for HIPAA and JCAHO reviews, ensuring required documents were available to patients.
- Led customer service representatives through cross training activities by contacting insurance providers to verify insurance information and obtained authorization for proper billing codes.
- Operational Excellence/Lean Six Sigma
- Specially selected by the Vice President of Grady Health System for promotion to the Program Coordination position.
Education
Master of Social Work - Social Work
Georgia State University
Atlanta, GA05.2023
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA01.2018
Skills
- Comprehensive case management
- Client advocacy
- Detail-oriented
- Crisis management
- Basic Life Support (BLS)
- Community engagement referrals
- Behavioral management
- Courtroom proceedings
- Discharge planning
- Shelter coordination
- Conflict resolution
- Multidisciplinary team collaboration
- Team Mobilization
- Insurance claims processing
- Cultural Competence
- Biopsychosocial Assessment
- Third-Party HMO’s
- Microsoft Office Suite
- EMerge (Epic)
- PeopleSoft
- 3M Chart View
- LMR
- Javion
- Teams & Zoom
Accomplishments
- Demonstrated outstanding case management and dedication to clients, evidenced by repeated promotions throughout tenure.
- Streamlined the Recuperative Care referral process by creating a standardized referral to capture patient demographics and medical history.
- Developed and maintained a database of community resources to assist the care coordination and social work teams with additional placement options for safe patient transitions.
- Managed a caseload of between 50 and 100 individuals and families.
Certification
Candidate of LMSW licensure| July 2026
Gold award
Recognized several times by Grady Memorial Hospital leadership with nominations for the GOLD Award, honoring exceptional contributions to quality improvement initiatives, operational enhancements, and patient care excellence.
Timeline
Emergency Department-Contractor
Grady Memorial Hospital
08.2024 - Current
Housing Support Case Manager
Grady Memorial Hospital
08.2024 - Current
Medical Psych Social Worker
Grady Memorial Hospital
01.2023 - 01.2024
Graduate Administrative Assistant
Spotlight Programs Board (ARTS) | Georgia State University
01.2022 - 01.2023
MSW Student Intern
Multicultural Center Department| Georgia State University
01.2022 - 01.2023
MSW Crime Victim Advocate Intern
Fulton County District Attorney Office
01.2021 - 01.2022
Rapid Rehousing Case Manager
Grady Memorial Hospital | Open Doors
01.2020 - 01.2023
CLINICAL PATIENT NAVIGATOR
Grady Memorial Hospital
01.2019 - 01.2020
PROJECT COORDINATOR, Education and Outreach
Morehouse School of Medicine
01.2018 - 01.2019
PROGRAM COORDINATOR
Grady Memorial Hospital
01.2016 - 01.2017
Social Worker
Master of Social Work - Social Work
Georgia State University
Bachelor of Arts - Sociology
Georgia State University