Catarina Garza
Lake Stevens,WA
Summary
Organized and detail-oriented candidate with over 18 years of combined experience working in office administration, customer service, and sales. A successful leader who possesses a strong aptitude for prioritizing time sensitive assignments and working in cross functional teams towards a common goal.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
Advanced Traffic Products, Inc
09.2016 - Current
- Day to day customer service responsibilities include fielding customer calls, directing visitors, filing, and office organization.
- Worked within a 2 person team processing orders to achieve annual sales goals upwards of $24MM.
- Review bid specifications & create quotes, prove submittals, complete state required documentation such as CMO's & COC's, run credit reports & create accounts for new customers, process orders, create vendor PO's, invoice, and support AR/AP.
- Manage on hand inventory across multiple product lines & resolve discrepancies.
- Support sales team by scheduling project commissioning, managing organizational memberships & conference registrations.
- Annual holiday event planning duties such as hotel reservations for remote sales team & visiting vendors, banquet room rental & menu planning, invitation & RSVP handling.
Office Manager
Placed, Inc
01.2015 - 01.2016
- Oversaw office inventory activities by ordering and stocking office supplies, computer equipment, and furnishings.
- Supported CEO & department managers with meeting coordination, travel arrangement, and completing expense reports.
- Scheduled interviews for new applicants, prepared new hire paperwork, arranged team introductions & welcome lunches.
- Implemented app centered sponsored lunch programs for staff.
- Coordinated celebratory office outings and events such as bowling tournaments, wine tours, holiday parties, etc.
Senior Customer Service Representative
Regus Business Center
01.2008 - 01.2015
- Greeted all visitors & directed them to their destination.
- Answered calls for hundreds of customers in a "call center" style program with customized greetings.
- Worked at 3 Regus locations and participated in the grand opening of a new location where daily tasks included marketing promotions, hard hat tours, and new customer orientations.
- Prepared offices by deep cleaning, efficient furniture arrangement & staging for tours.
- Configured phone & internet for new customers.
- Accounts receivables management which resulted in the #1 position in my region for lowest outstanding accounts for several months consecutively.
- Trained over 30 CSR’s in my region in customer retention, compliance updates, and effective account receivables communications.
Sales Associate
Sephora
01.2006 - 01.2008
- Engaged with customers to assess their needs and offer solutions for skincare and cosmetic inquiries.
- Worked with a team of sales associates towards achieving sales goals via specialized promotions.
- Prepared new displays, restocked & organized product to maintain store compliance and visual appeal.
- Managed efficient cash register operations.
Education
Psychology
North Seattle Community College
Seattle, WAHigh School Diploma -
Wapato High School
Wapato, WA2004
Skills
- Administration and Operational Management
- Workflow Implementation
- Special Event Projects
- Conflict Management
- Credit and Collections
Notary Public
Licensed through 10/10/2025
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Advanced Traffic Products, Inc
09.2016 - Current
Office Manager
Placed, Inc
01.2015 - 01.2016
Senior Customer Service Representative
Regus Business Center
01.2008 - 01.2015
Sales Associate
Sephora
01.2006 - 01.2008
Psychology
North Seattle Community College
High School Diploma -
Wapato High School
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