Catarina Gomez
Pinehurst,NC
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly motivated and very creative.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ice Cream Maker
Ice n' Roll
Fall River, MA
08.2023 - 10.2024
- Followed production list provided by supervisor.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Broke down, cleaned and sanitized work stations at end of shift.
- Properly stored food by adhering to food safety policies and procedures.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
Partner
Starbucks
Somerset, MA
11.2023 - 08.2024
- Guided employees to achieve organizational goals and objectives.
- Served orders to customers at windows, counters and tables.
- Made and served coffee, tea and fountain drinks.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Promoted food items, beverages and desserts to increase sales.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Greeted customers to take food orders and provide information about menus.
- Measured ingredients according to specified recipes to reduce waste.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Hostess
Barrets Alehouse
Fall River, MA
06.2022 - 05.2023
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
Cosmetology School - Cosmetology
Paul Mitchell The School - Cranston RI
08-2024
High School Diploma -
Apponequet Regional High School
Lakeville, MA05-2023
Skills
- Collaboration and Teamwork
- Verbal and Written Communication
- Establishing Effective Relationships
- Creative and Critical Thinking
- Judgement and Decision Making
- Customer Relationship Building
- Strategic Planning
Affiliations
Previous Competitive Dancer with a busy schedule while balancing school, work, and at home responsibilities.
Accomplishments
- Scholarship to cosmetology school from years put into competitive dance.
Certification
- Cosmetology License
Timeline
Partner
Starbucks
11.2023 - 08.2024
Ice Cream Maker
Ice n' Roll
08.2023 - 10.2024
Hostess
Barrets Alehouse
06.2022 - 05.2023
Cosmetology School - Cosmetology
Paul Mitchell The School - Cranston RI
High School Diploma -
Apponequet Regional High School
- Cosmetology License
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