Catarina Gomez
Jacksonville,NC
Summary
Dynamic and results-driven professional with a strong background in customer service and store maintenance at Target. Proven ability to enhance sales through effective communication and product knowledge. Skilled in stock replenishment and visual merchandising, contributing to a positive shopping experience and increased customer satisfaction. Adaptable team player committed to achieving store goals.
Overview
4
4
years of professional experience
Work History
Style Team Member
Target
05.2021 - 08.2023
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Organized store events alongside team members to ensure successful execution.
- Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.
- Improved visual merchandising standards by creating compelling displays that showcased current trends and styles.
- Increased sales leveraging comprehensive product knowledge.
- Enhanced individual performance by incorporating management feedback.
Guest Advocate
Target
05.2021 - 08.2023
- Maintained tidy, efficient workspaces to enhance productivity.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Apparel Associate
Walmart
09.2023 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
Education
High School Diploma -
East Bakersfield Highschool
Bakersfield, CA06.2020
Skills
- Store maintenance
- Strong communication
- Customer service
- Brand awareness
- Stock replenish
- Returns management
- Video production
- Graphic design
- Web development
- Software proficiency
- Sound and music production
Timeline
Apparel Associate
Walmart
09.2023 - Current
Style Team Member
Target
05.2021 - 08.2023
Guest Advocate
Target
05.2021 - 08.2023
High School Diploma -
East Bakersfield Highschool
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