Catarina Jones
Summary
Proven Customer Support Specialist with a track record of enhancing client satisfaction at Dalworth Clean through exceptional service and effective problem-solving. Skilled in multitasking and organization, adept at active listening, and proficient in live chat support. Demonstrated ability to improve customer engagement and resolve issues, contributing to quality assurance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Dalworth Clean
10.2022 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased client satisfaction by providing excellent customer service.
- Responded to customer requests for products, services, and company information.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Customer Service Associate
American Airlines
02.2017 - 02.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provide assistance with passenger check ins and cargo acceptance.
- Interpret government rules and requirements for domestic and international travel and cargo shipments.
- Provided assistance to distressed passengers and customers.
- Used organizational skills and time management to perform multiple strenuous tasks with in a limited time period.
Administrative Assistant
Worldwide Flight Services
08.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Science
Panola College
Carthage, TX05-2013
High School Diploma -
James Bowie H.S.
Arlington, TX05-2011
Skills
- Customer service excellence
- Time management
- Appointment scheduling
- Multitasking and organization
- Active listening
- Problem-solving
Timeline
Customer Support Specialist
Dalworth Clean
10.2022 - Current
Customer Service Associate
American Airlines
02.2017 - 02.2020
Administrative Assistant
Worldwide Flight Services
08.2015 - 04.2017
Associate of Science - Science
Panola College
High School Diploma -
James Bowie H.S.
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