Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Catarina Muller

Catarina Muller

Marlborough,MA

Summary

Compassionate Medical Receptionist Supervisor known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health records management. Excel in communication, leadership, and problem-solving to enhance team performance and patient satisfaction. Ready to leverage abilities to streamline front desk operations and improve patient care quality. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Overview

21
21
years of professional experience

Work History

Medical Receptionist Supervisor

Edward Kennedy Community Health Center
Framingham, MA
03.2016 - Current
  • Supervised team of medical receptionists, providing guidance and training on office procedures and protocols.
  • Developed and implemented policies to ensure efficient workflow and patient satisfaction.
  • Scheduled staff shifts, monitored attendance, and evaluated employee performance.
  • Provided customer service support to patients in person or over the phone.
  • Resolved customer issues quickly by responding to inquiries in a timely manner.
  • Assisted with hiring qualified personnel for medical receptionist positions.
  • Conducted regular meetings with staff to discuss new procedures or changes in policy.
  • Ensured all relevant paperwork was completed accurately prior to filing into patient records.
  • Updated electronic scheduling system with appointments, cancellations, or rescheduling requests.
  • Verified insurance coverage prior to appointments being scheduled or services rendered.
  • Greeted visitors upon arrival at the front desk while maintaining a professional demeanor.
  • Adhered to HIPAA regulations regarding confidentiality of patient information.
  • Answered incoming calls promptly while remaining courteous and helpful at all times.
  • Managed daily operations of the medical reception area including staffing needs.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Office Secretary

Villar Flooring Inc
Marlborough, MA
07.2011 - 12.2015
  • Provided administrative support to management staff as needed.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Ensured that all customer service requests are handled in a timely manner.
  • Supported the development of marketing materials such as brochures, flyers, newsletters.
  • Updated contact lists on a regular basis with relevant information about customers and clients.

Breastfeeding Peer Counselor

Womans Health Care
Framingham, MA
09.2008 - 11.2011
  • Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
  • Facilitated group discussions on strategies for successful breastfeeding experiences.
  • Counseled families on the importance of nutrition during lactation.
  • Assisted with creating individualized plans for successful breastfeeding outcomes.
  • Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
  • Conducted follow-up calls with clients after discharge from hospital or clinic setting.
  • Coordinated with social service agencies to provide additional assistance for families in need.
  • Screened clients for variety of health risk factors to make appropriate referrals.

Daycare Assistant Teacher

Early Learning Centre
Pompano Beach, FL
02.2004 - 06.2007
  • Assisted in developing and implementing age-appropriate activities for children to learn new skills.
  • Provided a safe, secure and nurturing environment for the children.
  • Planned and organized activities to meet the physical, emotional and social needs of the children.
  • Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
  • Assisted in preparing nutritious snacks and lunches according to dietary guidelines.
  • Collaborated with other staff members to ensure that all safety protocols were followed at all times.

Education

Critical Thincking Arguments

Quinsigamond Community College
Worcester, MA
07-2024

Communication Strategies

Quinsigamond Community College
Worcester, MA
06-2024

Menthal Health First AID

Youth Mental Health
01-2019

Critcal Managements Skills

Massachusetts League of Community Health Centers
MA
01-2018

ESL

Massachusetts Bay Community College
Wellesley Hills, MA
01-2010

Lactation Councelor Certificate

Massachusetts League
01-2009

Peer Councelor Reference Binder

Massachusettes League
01-2008

Health Care Administration

Senac
Brazil
01-1995

High School Diploma -

Escola Argentina
Brazil
10-1993

Skills

  • Problem-solving capabilities
  • Insurance Verification
  • Team Building and Motivation
  • Appointment Setting
  • Strong leadership
  • HIPAA Compliance
  • Payment Collection
  • Appointment management
  • Insurance verifications
  • Patient Registration
  • Telephone Etiquette
  • Front Desk Operations
  • Patient reception management
  • Petty cash management
  • HIPAA Guidelines
  • Reminder calls
  • Proficient in [Software]

Languages

English
Full Professional
Portuguese
Native/ Bilingual
spanish
Full Professional

Timeline

Medical Receptionist Supervisor

Edward Kennedy Community Health Center
03.2016 - Current

Office Secretary

Villar Flooring Inc
07.2011 - 12.2015

Breastfeeding Peer Counselor

Womans Health Care
09.2008 - 11.2011

Daycare Assistant Teacher

Early Learning Centre
02.2004 - 06.2007

Critical Thincking Arguments

Quinsigamond Community College

Communication Strategies

Quinsigamond Community College

Menthal Health First AID

Youth Mental Health

Critcal Managements Skills

Massachusetts League of Community Health Centers

ESL

Massachusetts Bay Community College

Lactation Councelor Certificate

Massachusetts League

Peer Councelor Reference Binder

Massachusettes League

Health Care Administration

Senac

High School Diploma -

Escola Argentina

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Catarina Muller