Catarina Ortiz
Evans,CO
Summary
Diligent warehouse associate with superior work ethic, friendly demeanor and six years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
11
11
years of professional experience
Work History
General Warehouse Associate
Lineage Logistics LLC
Windsor, Colorado
02.2024 - Current
- Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
- Operated powered industrial vehicles such as forklifts to transport goods within the warehouse.
- Utilized RF scanners to accurately track movement of merchandise within facility.
General Warehouse Associate
Walmart
Brighton, Colorado
01.2020 - 02.2024
- Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
- Operated powered industrial vehicles such as forklifts to transport goods within the warehouse.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Unloaded incoming shipments with a forklift, checking contents against packing slips for accuracy.
- Cleaned work area at the end of each shift, including sweeping floors and removing debris from dock area.
General Warehouse Associate
Sears Distribution Center
Brighton, Colorado
11.2018 - 01.2020
- Organized items on shelves in an orderly fashion for easy product identification.
- Maintained cleanliness of warehouse by sweeping, mopping and organizing products.
- Restocked shelves with inventory as needed to maintain proper product levels.
- Filled customer orders according to pick tickets accurately and efficiently.
- Packaged items carefully prior to shipment in order to avoid damage during transit.
- Prepared shipping labels, invoices and packing slips for outgoing orders.
Customer Service Cashier
Ross Dress for Less
Greeley, Colorado
05.2013 - 02.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Representative
StarTek
Greeley, CO
11.2016 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Medical Assistant -
IBMC College - Fort Collins
Fort Collins, CO05-2012
High School Diploma -
Greeley Central High School
Greeley, CO05-2000
Skills
- Heavy Lifting
- Loading and unloading
- Stock control
- Order Picking
- Order Fulfillment
Timeline
General Warehouse Associate
Lineage Logistics LLC
02.2024 - Current
General Warehouse Associate
Walmart
01.2020 - 02.2024
General Warehouse Associate
Sears Distribution Center
11.2018 - 01.2020
Customer Service Representative
StarTek
11.2016 - 05.2018
Customer Service Cashier
Ross Dress for Less
05.2013 - 02.2019
Medical Assistant -
IBMC College - Fort Collins
High School Diploma -
Greeley Central High School
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