Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Warehouse Team Member
Fed Ex Ground
02.2024 - Current
Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
Loaded, unloaded, and moved material to and from storage and production areas.
Benefit Verification Specialist
CareMetx
03.2022 - 02.2024
Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Customer Service Representative
Aetna, a CVS Health
11.2018 - 02.2022
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for claims, complaints, appeals, etc.
Customer service inquiries and problems via telephone, internet or written correspondence
Participant Support Representative
ISolved
06.2015 - 10.2018
Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
Communicate with teams through various sources
such as outlook and Microsoft teams.
Responsible to respond to participants inquiries about their health care accounts in an accurate and timely manner.
Associate Patient Care Coordinator
Bronx Lebanon Hospital Center
03.2010 - 05.2015
Maintained strict confidentiality when handling sensitive patient information, adhering to all relevant laws and guidelines.
Implemented effective communication strategies to keep patients informed of any changes in appointments or procedures.
Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.