CATARINA SOUSA
Overview
2
2
Languages
19
19
years of professional experience
Work History
Clerk
Raley’s
Sparks, NV
09.2025 - 05.2026
- Worked effectively in fast-paced environments.
- Implemented inventory management practices to reduce waste and improve ingredient sourcing.
- Innovated seasonal menu items, driving customer engagement and sales growth.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Created appealing displays to showcase products in bakery.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Monitored product displays for compliance with merchandising standards and promotions.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Resident Services Specialist/ ASC Program Teacher
Pacific Housing Inc
Sacramento, Ca
02.2019 - 06.2025
- Developed excellent customer service skills while working as a Resident Services Specialist to ensure tenants were satisfied with the services provided.
- Organized resident activities such as holiday events, potluck dinners, and community meetings.
- Developed proficiency in Microsoft Office Suite for maintaining detailed records of tenant services provided.
- Maintained inventory of office supplies necessary for daily operations at the apartment complex.
- Identified potential sources of funding opportunities through grant writing initiatives geared towards resident services programming.
- Trained new employees on policies and procedures related to providing services for residents.
- Answered telephones, routed calls, scheduled appointments and delivered messages to support facility communications.
- Encouraged positive interactions between peers through organized games and recreational activities.
- Established positive relationships with community partners who could provide resources for program participants.
- Instructed small groups of students on how to use computer software effectively.
- Assisted students with homework assignments, provided tutoring services, and monitored student progress.
- Developed promotional materials such as flyers or brochures advertising upcoming events associated with the program.
- Provided valuable resources for new residents, ensuring smooth transitions into the community.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
Receptionist
CS Remodeling
San Jose, CA
11.2011 - 05.2025
- Processed invoices and maintained accurate financial records to ensure timely payments.
- Reconciled monthly bank statements to identify discrepancies and maintain financial integrity.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Handled multi-line phone systems, directing calls and addressing inquiries promptly.
- Maintained organized filing systems for client records and project documentation.
- Implemented digital scheduling tools to optimize appointment management and improve client interactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
Assistant Manager
Agaci Store
Milpitas, CA
08.2009 - 10.2011
- Coordinated team schedules to ensure optimal staffing levels and operational efficiency.
- Implemented visual merchandising strategies to enhance store presentation and customer engagement.
- Trained staff on product knowledge and sales techniques to improve overall performance.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Developed training materials to streamline onboarding processes for new employees.
- Led weekly team meetings to discuss goals, address concerns, and promote collaboration.
- Managed vendor relationships to negotiate favorable terms and enhance product offerings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in onboarding of new employees to maintain adequate staffing levels.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Representative/ Receptionist
Wordmark by Wyndham
San Jose, CA
07.2007 - 07.2009
- Responsible for booking Wyndham Owners as well as prospective new owners face to face to offer them an opportunity become a member of Wordmark by Wyndham
- Greet prospective clients/members and provide them with brief information about the resort, resort site activities and services, and activities in the area
- Maintain budget penetration rate of new owners and ensure that the overall penetration of the site is above budgeted % rates
- Motivate and uplift performance qualities with departmental team members
- Maintain department standards of production and work as a team player.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Developed process improvements that streamlined reception tasks and reduced wait times for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
College Prep - undefined
Franklin High School
Elk Grove, CASkills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Google Docs
- Multitasking
- Customer Service
- Organizational Skills
- Time Management
- Computer Literacy
- Microsoft Office
- Call Answering and Routing
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk
Raley’s
09.2025 - 05.2026
Resident Services Specialist/ ASC Program Teacher
Pacific Housing Inc
02.2019 - 06.2025
Receptionist
CS Remodeling
11.2011 - 05.2025
Assistant Manager
Agaci Store
08.2009 - 10.2011
Sales Representative/ Receptionist
Wordmark by Wyndham
07.2007 - 07.2009
College Prep - undefined
Franklin High School