Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cataryna Hernandez

Converse

Summary

Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, self-management, and adaptability, ensuring seamless front desk operations and positive client interactions. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Front Office Assistant

Texas Liver Institute
San Antonio
01.2023 - Current
  • Managed patient scheduling and appointment reminders for smooth office operations.
  • Coordinated communication between patients, healthcare providers, and administrative staff.
  • Handled incoming calls, addressing inquiries and directing them to appropriate departments.
  • Supported new employee onboarding, enhancing team integration.
  • Provided administrative support to management team when needed.
  • Assisted in maintaining patient records and ensuring data accuracy in the system.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Store Manager

Claire's Boutique
San Antonio
08.2017 - 01.2023
  • Oversaw daily store operations and team management at a fashion accessories retailer.
  • Trained and mentored staff on customer service and sales techniques.
  • Implemented visual merchandising standards to enhance product displays and appeal.
  • Developed staff schedules to optimize coverage during peak shopping hours.
  • Conducted regular performance evaluations to improve team productivity and morale.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Updated and maintained store signage and displays.
  • Managed daily banking activities such as deposits and withdrawals.

Education

Associate of Applied Science -

St. Philip's College
San Antonio, TX
05-2028

High School Diploma -

Judson Learning Academy
San Antonio, TX
05-2018

Skills

  • Patient scheduling
  • Microsoft Office
  • Data management
  • Customer service
  • Team building
  • Employee training
  • Reception duties
  • Problem-solving ability
  • Medical terminology

Accomplishments

  • Recipient of Rotary Club of San Antonio Recognition in 2017.

Timeline

Front Office Assistant

Texas Liver Institute
01.2023 - Current

Store Manager

Claire's Boutique
08.2017 - 01.2023

Associate of Applied Science -

St. Philip's College

High School Diploma -

Judson Learning Academy

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