CATAUSHIWA MARSHALL
Temple Hills,MD
Summary
Driven professional with expertise in Microsoft Office applications, including Word, PowerPoint, and Excel. Strong data entry and educational coaching skills with a typing speed of 60 WPM. Excellent communication, interpersonal, customer support, and organizational abilities. Thrives in demanding and challenging environments.
Overview
15
15
years of professional experience
Work History
English/Language Arts Tutor
Kairos Educational Services
Temple Hills, MD
10.2021 - Current
- Maintained accurate and detailed session notes.
- Ensured timely delivery of tutoring reports.
- Effectively boosted academic performance for all students, resulting in higher grades and improved test scores within two to five months.
- Maintained regular communication with parents to address students' learning progress, highlight important focus areas, and suggest strategies for improvement.
Quality Assurance Auditor
Cambium Assessment Group
Washington, DC
02.2021 - 06.2023
- Ensured quality of inbound and outbound educational helpdesk correspondence through phone and email.
- Maintained up-to-date records of all incoming and outgoing calls in a meticulous manner.
AUTISM TECHNICIAN
RENOXX CAREGIVERS
Lanham, MD
09.2017 - 10.2018
- Provided assistance to a client in achieving daily life and communication objectives at home and in the community.
- Contacted local community providers and connected a client to organizations that helped increase his community engagement.
PROGRAM ASSISTANT
THE ART AND DRAMA THERAPY INSTITUTE
Washington, DC
01.2015 - 06.2015
- Provided support to individuals with diverse intellectual and developmental disabilities, aiding them in becoming active members of the community within a day rehabilitation program.
PERSONAL ASSISTANT
NEW JAK EXECUTIVE LIMOUSINE SERVICE
Beltsville, Maryland
02.2014 - 06.2014
- Coordinated with customers through phone and email to schedule service appointments.
- Provided prompt assistance to customers seeking information about limousine services via phone and email.
DENTAL RECEPTIONIST
BELLAMY DENTAL CARE
Bowie, Maryland
07.2013 - 02.2014
- Efficiently managed patient data and processed payments using Dentrix software.
- Validated patients' eligibility for benefits from various insurance providers.
PERSONAL ASSISTANT
PUBLIC PARTNERSHIPS, LLC
Arlington, Virginia
02.2010 - 10.2012
- Provided personal and educational care to a physically disabled client in home and school settings.
PERSONAL ASSISTANT
PUBLIC PARTNERSHIPS, LLC
Arlington, VA
09.2015
- Delivered personal and educational support in diverse environments (including home, health, and school), to assist a physically disabled individual.
- Established and maintained effective communication with school personnel to update clients' academic schedule, while addressing their mobility and health service needs.
- Advocated for and encouraged client's self-advocacy regarding disability services and accommodations.
Education
Masters in Counseling -
TRINITY UNIVERSITY
Washington, DCBachelor of Arts, Literature and Literary History -
GEORGETOWN UNIVERSITY
Washington, DCHigh School Diploma, General Studies -
CROSSLAND HIGH SCHOOL
Temple Hills, MDSkills
- Navigational skills
- Guest Relations
- Customer Engagement
- Customer support experience
- Customer engagement and support
Timeline
English/Language Arts Tutor
Kairos Educational Services
10.2021 - Current
Quality Assurance Auditor
Cambium Assessment Group
02.2021 - 06.2023
AUTISM TECHNICIAN
RENOXX CAREGIVERS
09.2017 - 10.2018
PERSONAL ASSISTANT
PUBLIC PARTNERSHIPS, LLC
09.2015
PROGRAM ASSISTANT
THE ART AND DRAMA THERAPY INSTITUTE
01.2015 - 06.2015
PERSONAL ASSISTANT
NEW JAK EXECUTIVE LIMOUSINE SERVICE
02.2014 - 06.2014
DENTAL RECEPTIONIST
BELLAMY DENTAL CARE
07.2013 - 02.2014
PERSONAL ASSISTANT
PUBLIC PARTNERSHIPS, LLC
02.2010 - 10.2012
Masters in Counseling -
TRINITY UNIVERSITY
Bachelor of Arts, Literature and Literary History -
GEORGETOWN UNIVERSITY
High School Diploma, General Studies -
CROSSLAND HIGH SCHOOL
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