Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CATAVIA BANKSTON

Locust Grove,GA

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet daily work goals and deliver results.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

DCI
03.2024 - 04.2025
  • Helped large volume of customer everyday with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedbacks.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answer customers calls promptly to avoid on-hold wait times.
  • Develop and actualize customer service initiatives to decrease wait times.
  • Implement and developed customer service training processes.
  • Develop and update databases to handle customer data.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

CUSTOMER SERVIVE COORDINATOR

HOME DEPOT
10.2019 - 01.2024
  • Responded to customer needs through competent customer service and prompt problem solving.
  • Coordinated order processing, shipping and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handle concerned quickly and escalated major issues to supervisor.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Machine Operator

SIGVARIS
07.2017 - 08.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

DIPLOMA -

GRIFFIN HIGH SCHOOL
05.2004

Skills

  • Customer Service
  • Problem Resolution
  • Computer Skills
  • Team Collaboration
  • Customer Support
  • Complaint handling

Accomplishments

  • Achieved Homer Awards by completing daily tasks with accuracy and efficiency.

Timeline

CUSTOMER SERVICE ASSOCIATE

DCI
03.2024 - 04.2025

CUSTOMER SERVIVE COORDINATOR

HOME DEPOT
10.2019 - 01.2024

Machine Operator

SIGVARIS
07.2017 - 08.2019

DIPLOMA -

GRIFFIN HIGH SCHOOL

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