Cate Bertrand
Dallas,TX
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Client Success Manager
LocaliQ (Previously known as ReachLocal)
2015.08 - 2023.02
- Build and manage all aspects of paid search, paid social, and a variety of other digital marketing products
- Ensure that the marketing strategy is in line with the client’s goals and performance metrics
- Maintain relationships and review performance metrics with client
- Work towards optimizing the campaigns with a focus on cost per lead
- Incorporate new and changing marketing strategies based on constantly evolving products and technology.
Executive Recruiting Operations Coordinator
Ernst & Young
Dallas , Texas
2013.11 - 2015.08
- Coordinate interview logistics for upwards of 70 schedules a week
- Resolve any impromptu issues according to the client’s needs
- Work directly with recruiters and interviewers in multiple countries and time zones simultaneously
- Function as a point of contact for the candidates and interviewers throughout the entire process
- Train new members of the team
- Events Committee in charge of planning all group activities.
Marketing and Leasing Manager
The Cottages of College Station & Northpoint Crossing
College Station , Texas
2012.12 - 2013.08
- Directed a staff of between 20-25 employees
- Created, proposed, and implemented marketing budgets and campus marketing plans
- Worked directly with vendors and marketing representatives to secure advertising deals and create content
- Manage e-blasts, text message, social media, radio, and newspaper marketing campaigns
- Oversaw all leasing aspects of the property, including daily traffic, marketing, and leasing reports
- Worked directly with the parent holding company to execute the overall corporate strategy.
Marketing and Leasing Manager
The Cottages of Baton Rouge
Baton Rouge , Louisiana
2011.10 - 2012.12
- My managerial responsibilities in Baton Rouge were equivalent to my duties in College Station.
Marketing Assistant
The Cottages of Baton Rouge
Baton Rouge , Louisiana
2011.05 - 2011.10
- Conducted peer-to-peer leasing
- Assisted in property marketing
- Organized tours and follow up communication with prospective residents
- General office administration work.
Education
English Literature -
Louisiana State University
12.2011
Skills
- Microsoft Windows OS
- MS Office 365
- WordPress
- AdWords Certified (both Analytics and Ads)
- Bing Certified
- Adobe
- Citrix
- Wufoo
- Yardi
- Outlook
- Photoshop
- Lotus Notes
- Taleo
- Encore
Awards Recognitions Certifications
- 2012 Good Growth Award by the Baton Rouge Growth Coalition
- 2012 Friendliest Staff as voted by the Louisiana State University student body
- Successfully marketed and leased a 1290 unit property to 100% occupancy 2011-2012 and 2012-2013 seasons
- Successfully marketed and leased a 1354 unit property to 100% occupancy 2013-2014 season
- 2014 EY Bravo Award for team work and efficiency
- 2015 EY Bravo Award outstanding work in the 2014-2015 season
- 2018 LocaliQ Employee of the Month
- 2015-Present Google Ad Certified
- 2015-Present: Google Analytics Certified
- 2015-Present: Bing Ads Certified
References
Personal and Business References are available upon request
Certification
- Google AdWords certified
- Google Analytics certification
- Yahoo Bing Certified
- Yahoo Bing Analytics Certified
Timeline
Senior Client Success Manager
LocaliQ (Previously known as ReachLocal)
2015.08 - 2023.02
Executive Recruiting Operations Coordinator
Ernst & Young
2013.11 - 2015.08
Marketing and Leasing Manager
The Cottages of College Station & Northpoint Crossing
2012.12 - 2013.08
Marketing and Leasing Manager
The Cottages of Baton Rouge
2011.10 - 2012.12
Marketing Assistant
The Cottages of Baton Rouge
2011.05 - 2011.10
English Literature -
Louisiana State University
- Google AdWords certified
- Google Analytics certification
- Yahoo Bing Certified
- Yahoo Bing Analytics Certified
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