Cateesha Wilkins
Gainesville,US
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
OptumRx
11.2024 - Current
- Role:The primary responsibility is to manage and facilitate patient care, ensuring a smooth and efficient process from initial contact to treatment completion.
- Key Responsibilities:Monitoring patient treatment plans.
Educating patients and their families about their conditions and treatment options.
Connecting patients to necessary healthcare providers, services, and resources.
Coordinating appointments, referrals, and follow-ups.
Serving as a liaison between patients, doctors, and other healthcare professionals.
Client Intake Manager
Diversified Domestics Professional Services, LLC
03.2015 - Current
- Manage client document preparation for estate planning and divorce proceedings.
- Streamline communication, ensuring timely submission to Probate Clerk.
- Enhance client satisfaction through effective document management.
- Foster collaboration with legal teams to optimize filing processes.
- Improve efficiency in client intake and document handling.
- Managed client intake process, ensuring accurate documentation for estate planning and uncontested divorces. Streamlined filing procedures with Probate Clerk.
- Optimized document preparation for legal filings, reducing processing time and enhancing overall efficiency of small practice operations.
- Meticulously handled sensitive client information, maintaining confidentiality while preparing and submitting crucial legal documents.
- Coordinated with legal team to ensure smooth client onboarding, facilitating seamless communication between clients and attorneys.
- Provided empathetic client support during intake process, addressing concerns and explaining complex legal procedures in accessible terms.
- Spearhead client intake for estate planning and divorces, streamlining document preparation and submission processes to boost efficiency and client satisfaction.
Associate Manager
Polo Ralph Lauren Factory Outlet
09.2018 - 09.2024
- Track sales goals and ensure exceptional customer service delivery.
- Train and onboard new team members, enhancing team efficiency.
- Implement merchandising strategies to maintain optimal store presentation.
- Manage weekly markdowns and promotions, boosting customer engagement.
- Adapt to virtual selling, handling phone and curbside orders effectively.
- Drove sales goals and customer service excellence, managing merchandising, markdowns, and associate training. Adapted to pandemic challenges with virtual selling initiatives.
- Pioneered virtual selling strategies, including phone orders and private appointments, to maintain business continuity during pandemic restrictions.
- Ensured store compliance with directives, overseeing meticulous merchandising and weekly promotional updates to optimize sales performance.
- Fostered team growth through comprehensive onboarding and training programs, enhancing overall store performance and customer satisfaction.
- Championed the Ralph Lauren Experience, instilling a culture of exceptional customer service and brand representation among associates.
- Spearheaded virtual selling initiatives, including phone orders and private appointments, ensuring business continuity during pandemic restrictions.
Assistant Manager
Gamestop
03.2017 - 08.2018
- Managed daily operations and paperwork, ensuring timely order processing and delivery.
- Achieved monthly sales goals through effective team leadership and strategic planning.
- Enhanced customer satisfaction by streamlining online order processes.
- Collaborated with the team to improve inventory management and reduce discrepancies.
- Utilized analytical skills to track and report on performance metrics.
- Led daily operations, managed inventory, and fulfilled online orders, consistently meeting performance targets and enhancing customer satisfaction.
- Coordinated team efforts to streamline shipping and receiving processes, improving efficiency and reducing errors in order fulfillment.
- Meticulously maintained accurate records, ensuring compliance with company policies and facilitating smooth auditing processes.
- Implemented new strategies to track and achieve daily, weekly, and monthly goals, fostering a culture of continuous improvement.
- Mentored and trained staff in customer service best practices, contributing to enhanced team performance and store reputation.
- Spearheaded inventory optimization initiatives, reducing discrepancies and boosting operational efficiency for enhanced customer satisfaction.
- Pioneered data-driven strategies to track and surpass performance targets, cultivating a culture of continuous improvement.
Personal Shopper/Electronics/Layaway
Walmart
10.2016 - 03.2017
- Assisted customers in electronics, photo lab, and fabrics, enhancing their shopping experience.
- Managed cashier and service desk operations, ensuring smooth transactions and customer satisfaction.
- Trained in diverse departments, adapting quickly to meet varied customer needs and store demands.
- Streamlined personal shopping process, enhancing efficiency and customer satisfaction. Managed multiple orders simultaneously, ensuring timely delivery.
- Coordinated with various departments to fulfill diverse customer requests. Leveraged cross-training in electronics and photo lab to provide comprehensive service.
- Meticulously selected and packaged items, maintaining high accuracy in order fulfillment. Utilized fabric knowledge to assist customers with specific textile needs.
- Provided exceptional customer service at the service desk, addressing inquiries and resolving issues promptly. Assisted in training new team members.
- Proposed and implemented process improvements, reducing order processing time. Adapted quickly to new technologies and inventory management systems.
- Streamlined personal shopping process, enhancing efficiency and customer satisfaction. Managed multiple orders simultaneously, ensuring timely delivery.
CSRII- Risk Management Fraud & Disputes
TSYS/Total Systems
01.2014 - 05.2016
- Delivered exceptional customer support for cardholders, enhancing satisfaction and loyalty.
- Identified and mitigated risks, contributing to a safer financial environment.
- Completed leadership training and assisted peers in resolving cardholder issues efficiently.
- Enhanced help desk operations, improving response times and service quality.
- Played a key role in fraud prevention, ensuring secure transactions for customers.
- Conducted risk assessments for card transactions, identifying potential fraud patterns and implementing preventive measures to minimize financial losses.
- Provided comprehensive customer support, addressing cardholder inquiries and resolving disputes efficiently to enhance overall satisfaction and retention.
- Developed and implemented new strategies for risk management, resulting in a significant reduction in fraudulent activities and improved account security.
- Participated in cross-functional teams to streamline dispute resolution processes, enhancing departmental efficiency and reducing resolution times.
- Consistently exceeded performance metrics in fraud detection and customer service, contributing to the team's overall success and reputation.
- Conducted in-depth risk assessments for card transactions, identifying emerging fraud patterns and implementing proactive measures to enhance account security.
Education
Bachelor of Business Administration - Global business
Troy University
09.2025
High School - undefined
Lambert High School
Suwanee, GA01.2013
Skills
- Experienced manager with a decade of expertise in retail management, proficient in risk management, customer service, and merchandising Demonstrates a visionary approach to virtual selling, enhancing customer engagement and sales performance
- Committed to fostering team growth through innovative training programs and strategic leadership
Timeline
Patient Care Coordinator
OptumRx
11.2024 - Current
Associate Manager
Polo Ralph Lauren Factory Outlet
09.2018 - 09.2024
Assistant Manager
Gamestop
03.2017 - 08.2018
Personal Shopper/Electronics/Layaway
Walmart
10.2016 - 03.2017
Client Intake Manager
Diversified Domestics Professional Services, LLC
03.2015 - Current
CSRII- Risk Management Fraud & Disputes
TSYS/Total Systems
01.2014 - 05.2016
Bachelor of Business Administration - Global business
Troy University
High School - undefined
Lambert High School
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