Catelin Day
Indianapolis,IN
Summary
Accomplished Assistant Manager at FYE with a proven track record in enhancing customer service and team development. Expert in retail operations and staff training, showcasing flexibility and dependability across roles. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging task delegation and cross-cultural communication skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
FYE
07.2023 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Executed and monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Authorized keyholder to open and close the store.
Undergraduate Student Associate
IUPUI School Of Science
09.2021 - 12.2021
- Prepared letters of recommendation for students looking to obtain internships and cooperative opportunities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Guided groups of up to 5-6 people on scheduled tours.
Kitchen Staff Member
Bryant's Bar and Grill
06.2021 - 08.2021
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05.2021
Bachelor of Science - Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2025
Skills
- Task Delegation
- Staff Training and Development
- Retail Operations
- Flexibility
- Cross-cultural communication
- Dependability
Timeline
Assistant Manager
FYE
07.2023 - Current
Undergraduate Student Associate
IUPUI School Of Science
09.2021 - 12.2021
Kitchen Staff Member
Bryant's Bar and Grill
06.2021 - 08.2021
High School Diploma -
Franklin Central High School
Bachelor of Science - Psychology
Indiana University - Purdue University Indianapolis
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