Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catelin Sweeney

Charlton,MA

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for escalation resolutions, strong communication, and fostering a productive work environment.

Overview

18
18
years of professional experience

Work History

Customer Reliability Supervisor

Spectrum
06.2022 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

TAG Agent

Spectrum
03.2020 - 06.2022
  • Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
  • Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
  • Utilized advanced troubleshooting methods; resolved complex technical issues efficiently without sacrificing precision or accuracy.

Rep 3 Agent

Spectrum
11.2014 - 03.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Assisted and supported the training of new agents.
  • Enhanced network performance by implementing advanced troubleshooting techniques and resolving complex technical issues in pilots.
  • Supported leadership development efforts through coordination of executive training programs or workshops.

Assistant Manager

Rite Aid
08.2006 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Associate of Science - Business Administration

Quinsigamond Community College
Worcester, MA
08-2025

Skills

  • Training and mentoring
  • Goal oriented
  • Payroll processing
  • Customer service
  • Attention to detail
  • Process improvement
  • Data analytics
  • Problem-solving
  • Verbal and written communication
  • Critical thinking

Timeline

Customer Reliability Supervisor

Spectrum
06.2022 - 01.2025

TAG Agent

Spectrum
03.2020 - 06.2022

Rep 3 Agent

Spectrum
11.2014 - 03.2020

Assistant Manager

Rite Aid
08.2006 - 06.2015

Associate of Science - Business Administration

Quinsigamond Community College

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