Catelyn Applegate
Loxley,AL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Specialist
Hall’s Motorsports
09.2023 - 02.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Ordered parts from various distributors to fulfill demands.
Warehouse Team Lead
Ace Retail Support Center
07.2019 - 07.2023
- Directed warehouse functions, including order selection, packaging, loading, and product replenishment
- Supervised and trained warehouse team to uphold safety and compliance with regulations
- Certified on forklifts and pallet jacks
- Resolved issues involving damaged freight, and order processing
- Made official SWI's that were shared with the entire Ace Network
- Covered multiple warehouse areas by cross-training in different roles
Cashier
Dollar General
03.2018 - 07.2019
- Engaged customers in pleasant conversation while completing cash register transactions
- Promoted loyalty programs and store cards
- Offered customers information about upcoming promotions and available items
- Addressed customer questions and complaints with professionalism
- Kept a clean, organized and well-stocked store
- Approached and solved problems with initiative and sound judgment
Barista
Starbucks
01.2017 - 03.2018
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Welcomed guests with friendly smiles and positive attitude
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
Skills
- Organization
- Communication
- Microsoft Word/Excel
- Employee training
- Sales support
- Shipment processing
- Order documentation
- Inventory management
Certification
Certified forklift and tugger operator.
Certified barista.
Timeline
Parts Specialist
Hall’s Motorsports
09.2023 - 02.2024
Warehouse Team Lead
Ace Retail Support Center
07.2019 - 07.2023
Cashier
Dollar General
03.2018 - 07.2019
Barista
Starbucks
01.2017 - 03.2018
Certified forklift and tugger operator.
Certified barista.
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