Catelyn Barton

Frisco,Texas

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Plato's Closet. Proven ability to enhance customer satisfaction and loyalty through effective conflict resolution and staff oversight. Skilled in training and mentoring teams while maintaining operational excellence and accuracy in transactions.

Overview

years of professional experience

Work History

Keyholder

Plato's Closet

07.2024 - Current

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Streamlined opening and closing procedures as integral member of store staff.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed store personnel by delegating tasks and supervising daily operations.

Cashier

Market Street

10.2022 - 07.2024

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Helped in all departments of the store as needed.

Education

High School Diploma -

Acellus , Online

07-2025

Skills

Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Customer service management

Store maintenance
Staff oversight
Alarm systems
Team training and development
Resource management

Interests

I love watching sports such as wrestling and basketball I used to do both sports myself Now I just stick to spending time in the gym lifting and being outdoors!

Timeline

Keyholder - Plato's Closet

07.2024 - Current

Cashier - Market Street