Catelyn Franklin
Huntsville ,TX
Summary
Dynamic and customer-focused professional with a proven track record at Panda Express, enhancing dining experiences and fostering team collaboration. Excels in multitasking and service recovery, ensuring high levels of customer satisfaction. Demonstrates strong work ethic and exceptional communication skills, contributing to significant improvements in service speed and customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Team
Panda Express
11.2024 - 01.2025
- Handled transactions accurately to minimize errors and improve service speed.
- Increased customer loyalty with friendly service and personalized interactions.
- Facilitated communication between team and customers to enhance service delivery.
- Assisted customers with product selections, enhancing dining experience.
Crew Member
Dairy Queen
01.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Team Staff
Chicken Express
10.2023 - 01.2024
- Participated in training sessions to learn new skills and improve teamwork.
- Assisted colleagues in organizing workspaces and maintaining cleanliness.
- Engaged in problem-solving with coworkers to find effective solutions to challenges.
- Worked drive-thru, front counter, and prepared food for the guests.
Wash Attendant
Rock N Roll Express Car Wash
05.2023 - 01.2024
- Delivered exceptional service by greeting guests and providing assistance as needed.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Fostered a welcoming atmosphere with friendly interactions and attentive service.
Education
Bachelor In Forensic Science - Forensic Psychology
Sam Houston State University
Huntsville, TXHigh School Diploma - High School
Carthage High School
Carthage, Tx05.2024
Skills
- Strong work ethic
- Patience and composure
- Service recovery
- Customer service
- Innovation and creativity
- Teamwork and collaboration
- Verbal and written communication
- Flexible schedule
- POS systems
- Multitasking
- Reliability
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Calm under pressure
- Active listening
- Self motivation
- Professionalism
Certification
- Food Handlers Certification
- TABC
- CPR
Timeline
Service Team
Panda Express
11.2024 - 01.2025
Crew Member
Dairy Queen
01.2024 - 10.2024
Team Staff
Chicken Express
10.2023 - 01.2024
Wash Attendant
Rock N Roll Express Car Wash
05.2023 - 01.2024
Bachelor In Forensic Science - Forensic Psychology
Sam Houston State University
High School Diploma - High School
Carthage High School
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