Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catelyn Hauer

El Cajon,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Detail-oriented receptionist exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Good Samaritan Nursing Home
El Cajon, CA
03.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered 15 PER 20 CALLS multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Scheduling Coordinator

Right At Home Health Care
El Cajon, CA
01.2020 - 05.2022
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Set up doctors appointments with customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Scheduled activities for 15 to 20 caregiver to service personnel.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift

Caregiver, Special Needs

Noah Homes
El Cajon, CA
03.2017 - 12.2021
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • 10 to 12 residents per shift

Education

Bachelor of Arts - Child Care Services Management

Cuyamaca College
El Cajon, CA
06.2009

High School Diploma -

Valhalla High School
El Cajon, CA
06.2007

Skills

  • Visitor and Customer Relations
  • Call Answering and Routing
  • Greet Guests
  • Data Entry and Database Software
  • Customer Service
  • Positive Attitude and Energetic
  • Telephone Etiquette
  • Greeting and Seating Clients
  • Microsoft Excel
  • Google Drive
  • Microsoft Outlook
  • Patient Referral
  • Office administration
  • Scheduling

Certification

health unit coordinator

Timeline

Front Desk Receptionist

Good Samaritan Nursing Home
03.2022 - Current

Scheduling Coordinator

Right At Home Health Care
01.2020 - 05.2022

Caregiver, Special Needs

Noah Homes
03.2017 - 12.2021

Bachelor of Arts - Child Care Services Management

Cuyamaca College

High School Diploma -

Valhalla High School

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Catelyn Hauer