Catelyn Knowlton
Mooresville,NC
Summary
Have experience in a variety of industries showing excellent proffiency in team work, communication, and customer service. Known to be a dependable and hard working employee aiming to improve whatever possible.
Overview
4
4
years of professional experience
Work History
Lube Technician
Jiffy Lube
Holladay, UT
04.2024 - Current
- Performed oil changes and fluid checks for various vehicle types.
- Maintained cleanliness and organization of service area and equipment.
- Conducted multi-point inspections to assess vehicle condition and needs.
- Collaborated with team members to ensure timely service delivery.
- Utilized diagnostic tools to identify issues and recommend services.
- Explained services and maintenance recommendations to customers clearly.
- Trained new staff on safety protocols and operational procedures.
Assistant Manager
Jiffy Lube
Mooresville, NC
02.2026 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Peer Ski Instructor
Brighton Ski Resort
Brighton , UT
12.2021 - 04.2025
- Motivated participants through one-on-one instruction and positive feedback.
- Collaborated with parents and guardians of young students to discuss progress and set goals.
- Advised ski instructor to adapt the class to meet needs of participants with varying skill levels provided they have not done so already .
- Collaborated with the ski instructor to develop new tactics for an optimal learning experience.
- Ensured safety standards were upheld during all skiing activities and lessons.
- Collaborated with fellow instructors to improve teaching strategies and methods.
- Identified potential hazards on the slopes while providing guidance on how to avoid them.
Barista Shift Lead
Beans And Brews
Salt Lake City, UT
07.2023 - 05.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Resolved customer complaints or referred them to a manager as needed.
Education
High School -
06.2025
Associates - Automotive Engineering
01.2026 - Current
Skills
- Customer service
- Team collaboration
- Problem solving
- Employee training
- Time management
- Oil change expertise
- Brakes replacement
- Attention to detail
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager - Jiffy Lube
02.2026 - Current
Universal Technical Institute - Associates, Automotive Engineering
01.2026 - Current
Lube Technician - Jiffy Lube
04.2024 - Current
Barista Shift Lead - Beans And Brews
07.2023 - 05.2024
Peer Ski Instructor - Brighton Ski Resort
12.2021 - 04.2025
Skyline High School - High School,