Summary
Overview
Work History
Education
Skills
Volunteer Experience
Personal Information
Timeline
Generic

Catelyn Miller

Glenpool,OK

Summary

Highly motivated and hardworking job seeker who excels in difficult situations. Experienced in both team and independent work, with a strong ability to take on leadership when necessary. Skilled in providing exceptional customer service and collaborating effectively with diverse personalities.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Colorado Medical Solutions
Glenpool, US
06.2023 - 03.2024
  • I answer calls from patients and future patients, I also schedule them for different kinds of medical appointments
  • I return missed calls and voicemails, respond to emails and text messages
  • I also follow up on future patients that reached out to us but never heard back from

Team Member

Walmart Supercenter #4615
Glenpool, US
05.2023 - 06.2023
  • I scan apparel merchandise in the backroom that needs to go out for half my shift, so 4 or so hours. Then, I stock and recover the apparel section, help customers with the dressing room, and answer the phone when needed.

Content Moderator

Alorica
Tulsa, US
04.2022 - 02.2023
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.

I cannot discuss the work I did there in detail due to a disclosure agreement.

Customer Service Representative

Williams Plumbing & Drain Service, Inc.
Tulsa, US
06.2020 - 04.2022
  • I take customer's call first everyday, go through any emails sent to our general service email
  • Customer complaints and take care of our 3 day call board that monitors the number of jobs we take
  • I also follow up on any jobs that have been opened on hold due to pending customer's call back

Cashier/Customer Service

Dollar Tree
Sneads Ferry, US
01.2019 - 04.2020
  • I mainly focused on cashiering and stocking
  • On Monday's I recovered the entire store and did my best to make it look pretty
  • I had to up sell products weekly and ask for donations during the Holidays and back to school
  • I was offered a management position but declined since I knew I would be moving

Cashier/Customer Service

Speedway LLC
Sneads Ferry, US
03.2019 - 12.2019
  • Checking out customers on Register, up selling products, stocking, cleaning bathrooms; oven, floors, cooler racks and floor, coffee bar, cleaning dishes, making sure all food items are dated and are the right date, refilling nacho cheese and sauce, cleaning the cows aka the containers we put our milk products in, then refilling the cow
  • Mostly cleaning and stocking
  • Worked mostly 3rd and 2nd shift then 1st shift on weekends

Cashier/Cook/Customer Service/Cleaning

Roasting Jack
Brunswick, US
04.2017 - 09.2017
  • I am a closing cashier, and sometimes I cook and wait on tables on Sunday
  • Closing involves cleaning the fountain drink machine, wiping down all the tables, wiping down the bar, salad bar, ovens, sweeping and mopping, and restocking

Barista

Starbucks
Brunswick, US
03.2016 - 12.2016
  • Washing dishes, sweeping and mopping store, regular check ups on bathrooms and condiment bar, making drinks, taking orders, multitasking with drive thru and bar
  • Making whipped creams, mocha, drape roast, making sure everything is stocked like milks, cups, lids, sugars, etc
  • Wiping everything down with bleach

Call Center Representative

eBay Inc.
Brunswick, US
08.2015 - 12.2015
  • I took the job as a seasonal position and enjoyed it very much
  • It was my very first job, fresh out of high school
  • I took calls to help with online orders, helping repair coffee brewing machines and put in new orders for damaged one

Volunteer

Humane Society of South Costal Georgia
Brunswick, US
07.2014 - 08.2014
  • I mainly cared for the felines
  • I changed the cages for the anti social cats, social activities and made sure they were given the correct medication, as well as encouraging customers for adoption
  • I also helped deal with ill/sickly cats
  • Including giving bathes and giving medication as well as tending to their basic needs
  • Most of my job was cleaning and making sure the cats were well looked after

Education

High School Diploma -

Brunswick High School
Brunswick

Skills

  • Customer service
  • Food service
  • Barista Experience
  • Cashiering
  • Cash Handling
  • Serving Experience
  • Cleaning experience
  • Food Production
  • Kitchen Experience
  • Food Preparation
  • Food Safety
  • Cooking
  • Data Entry
  • Remote Access Software
  • Customer support
  • Windows
  • Live chat
  • Telecommunication
  • VoIP
  • Microsoft Excel
  • Microsoft Outlook
  • Google Docs
  • Social Media Management
  • Technical Support
  • Software Troubleshooting
  • Microsoft Access
  • Cash register
  • Serving
  • Microsoft Office
  • Time Management
  • Medical Administrative Support

Volunteer Experience

Humane Society of South Costal Georgia, Brunswick, GA, 07/01/14, 08/31/14, Cared for felines and changed cages., Administered medication and encouraged adoptions.

Personal Information

Authorized To Work: US

Timeline

Call Center Representative

Colorado Medical Solutions
06.2023 - 03.2024

Team Member

Walmart Supercenter #4615
05.2023 - 06.2023

Content Moderator

Alorica
04.2022 - 02.2023

Customer Service Representative

Williams Plumbing & Drain Service, Inc.
06.2020 - 04.2022

Cashier/Customer Service

Speedway LLC
03.2019 - 12.2019

Cashier/Customer Service

Dollar Tree
01.2019 - 04.2020

Cashier/Cook/Customer Service/Cleaning

Roasting Jack
04.2017 - 09.2017

Barista

Starbucks
03.2016 - 12.2016

Call Center Representative

eBay Inc.
08.2015 - 12.2015

Volunteer

Humane Society of South Costal Georgia
07.2014 - 08.2014

High School Diploma -

Brunswick High School
Catelyn Miller