Catelyn Pevehouse
Magnolia,TX
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
Work History
Store Manager
Michaels
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Manager
Michaels
02.2020 - Current
- Lead the operational processes to deliver sales and profits while protecting our assets
- Provide a well merchandised and well in-stock store by leading and supporting inventory management processes
- Lead a team of well-trained team members to deliver a customer centric shopping experience
- Deliver friendly customer service
- Assist in planning and supporting the scheduling and execution of store workload
- Assist in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Achieve your KPI's; manage your team to achieve their role KPI's
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
- Manage and execute the inventory management processes in store
- Manage and execute merchandise operations and Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model
- Assist with Omni channel processes
Store Manager
Kirkland's
09.2017 - Current
- As a store manager, I plan and direct the day-to-day operations of the store
- I develop strategies to drive profitable sales and improve customer experience through engagement that will increase profits and grow the existing customer base
- I maintain operational excellence through the look, feel and merchandising of the store while fostering a positive, high-energy work environment
- I forecast staffing needs and implements recruiting and retention plans to provide optimal staffing in all aspects of the business
- I report directly to the district manager and am the base store for one of the company's regional directors
Senior Assistant Manager
Kirkland's
05.2015 - 09.2017
- As a Senior Assistant Manager, I supported and executed all aspects of Kirkland's retail operations and merchandising for the store in partnership with the Store Manager
- I was responsible for driving business results through the effective coaching of the store team
- Areas of focus included sales and profit growth, expense control, promotional and merchandising execution, team development, and exceptional customer service
Store Manager
Kirkland's
08.2010 - 01.2012
- As a store manager, I plan and direct the day-to-day operations of the store
- I develop strategies to drive profitable sales and improve customer experience through engagement that will increase profits and grow the existing customer base
- I maintain operational excellence through the look, feel and merchandising of the store while fostering a positive, high-energy work environment
- I forecast staffing needs and implements recruiting and retention plans to provide optimal staffing in all aspects of the business
- I report directly to the district manager and am the base store for one of the company's regional directors
Assistant Manager
Kirkland's
10.2008 - 08.2010
- As a part-time Assistant Manager, I supported and executed all aspects of operations and merchandising
- I was primarily responsible for driving business results through coaching the store team
- Areas of focus included sales and profit growth, expense control, promotional, merchandising execution and exceptional customer experience
Education
Interior Design -
Texas A&M University
Corpus Christi, TX05.2010
High School Diploma -
Montgomery High School
Montgomery, TX05.2006
Skills
- Team player
- Staffing
- Multi-tasker
- Organizational skills
- Customer service
- Retail
- Budgeting
- Microsoft office
- Verbal and Written Communication
- Results Driven
- Market Knowledge
- Quick Learner
- Retail Management
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Retail inventory management
- Recruiting and hiring
- Operations management
Additional Information - Professional Skills
- Organizational Skills
- Verbal and Written Communication
- Results Driven
- Market Knowledge
- Staffing
- Customer Service
- Quick Learner
- Team Player
- Multi-Tasker
- Retail Management
- Budgeting
- Microsoft Office
Personal Information
Authorized To Work: US
Timeline
Store Manager
Michaels
12.2022 - Current
Operations Manager
Michaels
02.2020 - Current
Store Manager
Kirkland's
09.2017 - Current
Senior Assistant Manager
Kirkland's
05.2015 - 09.2017
Store Manager
Kirkland's
08.2010 - 01.2012
Assistant Manager
Kirkland's
10.2008 - 08.2010
High School Diploma -
Montgomery High School
Interior Design -
Texas A&M University
Similar Profiles
Terry PenkoTerry Penko
Team Member at MichaelsTeam Member at Michaels
Francesca PfingstenFrancesca Pfingsten
Framer at MichaelsFramer at Michaels
Aween SalimAween Salim
Sales/Customer Service Associate at MichaelsSales/Customer Service Associate at Michaels
Manraaj "Manny" JohlManraaj "Manny" Johl
Regional Loss Prevention & Safety Manager at MichaelsRegional Loss Prevention & Safety Manager at Michaels
Lindsay PorterLindsay Porter
Marketing Director at Chick-fil-AMarketing Director at Chick-fil-A