Catelyn Truxal
Carrollton
Summary
Dynamic and detail-oriented professional with extensive experience in fraud detection and risk management. Proven ability to implement investigative techniques and train teams, enhancing operational efficiency. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations.
Overview
7
7
years of professional experience
Work History
SR Deposit Investigator
Bread FINANCIAL
07.2022 - Current
- Follow up on fraudulent accounts by communicating with other banks and customers.
- Properly verify customers using many specialized applications and systems.
- Communicating effectively with co-workers by using detailed case notes.
- Train and mentor new hires.
- Created and updated procedures
- Back up coverage for a sub-division (Deposit Operations) within account protection.
- Daily Senior-only reports.
- Responsible for approving or declining certain events.
- Reviewed and evaluated financial documents for discrepancies or irregularities.
- Implemented investigative techniques to uncover fraudulent activity patterns.
Customer Relations Analyst II
Dollar Bank
04.2021 - 07.2022
- Answered all incoming phone calls regarding Consumer and Mortgage special loans.
- Updated accounts with changes through meticulous paperwork filing.
- Maintained high levels of customer satisfaction through effective communication.
- De-escalated upset customers and resolved complaints promptly.
- Adhered to all government rules and regulations consistently.
- Followed up with customers as necessary to ensure satisfaction.
- Cultivated strong relationships within the Bank to enhance collaboration.
- Trained new hires on proper phone etiquette and coached for optimal performance.
Senior Fraud Analyst
PNC Bank
01.2019 - 04.2021
- Executed root cause analysis and research to identify and resolve issues.
- Maintained productivity goals while working remotely.
- Collaborated with management to enhance team productivity.
- Reviewed flagged transactions and reports indicating potential suspicious activity.
- Trained new analysts on fraud detection tools and best practices, promoting team knowledge.
- Documented investigations, including steps taken, results, and conclusions.
- Conducted investigations on customer-reported suspicious activities.
- Ensured compliance with banking security laws, regulations, and guidelines.
Education
High School Diploma -
GREATER LATROBE HS
LATROBE, PA06-2014
Skills
- Adaptability and problem-solving
- Fraud detection
- Investigative techniques
- Transaction monitoring
- Written and verbal communication
- Punctuality
- Quick learner
- Attention to detail
- Risk management
- Conflict resolution
- Investigative skills
- Computer proficiency
- Remote work efficiency
- Training development
- Research skills
References
References available upon request.
Timeline
SR Deposit Investigator
Bread FINANCIAL
07.2022 - Current
Customer Relations Analyst II
Dollar Bank
04.2021 - 07.2022
Senior Fraud Analyst
PNC Bank
01.2019 - 04.2021
High School Diploma -
GREATER LATROBE HS