Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catelynn Groller

Reno,NV

Summary

Energetic and personable customer service professional with a proven ability to resolve issues and build rapport. Skilled in multitasking, active listening, and maintaining a positive client experience. Committed to delivering results and exceeding expectations. My passion for the automotive industry has shaped most of my career and expertise.

Overview

7
7
years of professional experience

Work History

Lot Tech Lead

AutoSavvy
10.2024 - Current
  • Followed safety protocols for personal, guest and automobile safety.
  • Parked and retrieved cars according to customer needs.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Sales Associate

Still Smokin'
06.2024 - 10.2024
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Flow Inventory Associate 2

CarMax
09.2023 - 06.2024
  • Maintain accurate administrative records and vehicle documentation, ensuring compliance with standards.
  • Prepare vehicles for customer delivery, ensuring adherence to CarMax Final Quality Standards.
  • Receive and check in shipped vehicles, performing daily inventory scanning and reconciliation.
  • Conduct cosmetic inspections and drive vehicles between locations as needed.
  • Provide exceptional customer service and collaborate effectively with other departments.
  • Meticulously manage vehicle inventory, ensuring accurate documentation, quality standards, and efficient delivery processes for optimal customer satisfaction.
  • Streamline vehicle documentation processes, ensuring meticulous record-keeping and compliance with industry standards for seamless customer deliveries.
  • Drive operational efficiency through daily inventory management, implementing strategic reconciliation practices to optimize vehicle tracking and availability.
  • Develop and implement improved vehicle inspection protocols, enhancing quality assurance measures for consistent adherence to CarMax standards.

Floor Leader

Lush Cosmetics
12.2022 - 12.2023
  • Supervised daily store operations, ensuring smooth opening/closing and optimal cash management.
  • Directed team tasks and maintained inventory, leading to improved store organization.
  • Enhanced customer satisfaction through personalized service and efficient online order handling.
  • Collaborated with associates and leaders to maintain seamless store functionality.
  • Developed break schedules to maximize team productivity and operational efficiency.

Operations Manager

CVS Health
08.2022 - 12.2022
  • Managed store operations, supervised staff, and enforced policies, enhancing operational efficiency.
  • Oversaw sales and inventory, ensuring optimal stock levels and increased sales performance.
  • Handled picking, packing, shipping, and receiving, streamlining logistics processes.
  • Conducted interviews, managed hiring, and trained new employees, improving team productivity.
  • Administered payroll and scheduling, ensuring accurate and timely compensation.
  • Maintained compliance with safety and quality standards, ensuring a secure work environment.

Material Handler/ Material Specialist/ Machine Operator

Panasonic Corporation of North America
02.2020 - 08.2022
  • Maintained smooth material flow, ensuring timely shipments and accurate material audits.
  • Conducted machinery safety checks, planned break schedules, and assisted floor leaders.
  • Performed operational checks on mobile equipment, operated lithium-ion battery production machines.
  • Identified and resolved minor operational issues, providing necessary documentation for quality control.
  • Ensured adherence to safety protocols and standard operations, enhancing overall workplace safety.

Department Manager

Walmart
08.2018 - 02.2020
  • Led and developed teams, enhancing skills and performance through training and mentorship.
  • Collaborated with associates at all levels to streamline store operations and improve communication.
  • Demonstrated exceptional customer service, setting high standards for associates to follow.
  • Reviewed and evaluated P&L statements to drive financial performance and sales growth.
  • Ensured effective merchandise presentation and inventory flow, optimizing operational processes.

Education

High School Diploma -

Spanish Springs High School
Reno
02.2018

Skills

  • Inventory management
  • Automotive detailing
  • Record keeping
  • Basic mechanics
  • Transaction processing
  • Guest relations expertise
  • Coaching and mentoring
  • Goal setting
  • Service excellence

Timeline

Lot Tech Lead

AutoSavvy
10.2024 - Current

Sales Associate

Still Smokin'
06.2024 - 10.2024

Flow Inventory Associate 2

CarMax
09.2023 - 06.2024

Floor Leader

Lush Cosmetics
12.2022 - 12.2023

Operations Manager

CVS Health
08.2022 - 12.2022

Material Handler/ Material Specialist/ Machine Operator

Panasonic Corporation of North America
02.2020 - 08.2022

Department Manager

Walmart
08.2018 - 02.2020

High School Diploma -

Spanish Springs High School

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