Catelynn Hale
Weatherford
Summary
Dynamic production professional with extensive experience at HEB Grocery Store, excelling in equipment operation and quality control. Proven track record in training and developing teams, optimizing processes, and enhancing safety compliance. Recognized for implementing waste reduction strategies, contributing to improved efficiency and operational excellence. Strong communicator and problem solver dedicated to achieving team goals.
Overview
11
11
years of professional experience
Work History
Overnight Production Partner
HEB Grocery Store
Hudson Oaks
01.2021 - 03.2025
- Operated machinery to package and label products efficiently.
- Collaborated with team members to maintain production flow and quality standards.
- Monitored inventory levels to ensure timely restocking of materials.
- Assisted in training new employees on safety protocols and operational procedures.
- Implemented best practices for waste reduction during production processes.
- Communicated with supervisors regarding production schedules and workflow adjustments.
- Adhered to safety regulations to create a secure work environment for all staff.
- Provided training to new Production Partners on operating procedures, safety protocols, and quality control requirements.
- Maintained accurate records of production processes and inventory levels.
- Identified potential risks associated with production processes and suggested corrective measures to reduce them.
- Contributed ideas toward improving existing processes while reducing costs or increasing efficiency.
- Carried out visual inspections on finished products prior to packaging for shipment.
- Assisted with the setup of production equipment, including troubleshooting and repairs.
- Monitored raw material supply levels and notified management when restocking was required.
- Inspected all incoming components for accuracy and damage before use in production line operations.
- Collaborated with other departments to ensure timely delivery of products.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used daily system logs to document production information, discussing issues with management.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Measured and weighed items to meet quality standards and prevent waste.
Cashier/Stolcker
Aldi
Weatherford
08.2019 - 01.2021
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Handled cash, credit, and gift card payments with precision and accountability.
- Resolved customer complaints promptly to ensure satisfaction during checkout processes.
- Trained new cashiers on procedures, policies, and effective customer service techniques.
- Monitored inventory levels at the register to alert management of shortages or issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Shift Leader
RaceTrac
Fort Worth
11.2017 - 08.2019
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on customer service and operational procedures.
- Managed inventory levels and organized stock for efficient access.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Conducted regular safety inspections to uphold a safe work environment.
- Monitored cash handling procedures for accuracy and security compliance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Developed promotional strategies to attract more customers during slow periods.
- Utilized POS systems efficiently for order processing and inventory management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Department Manager
Belk
Weatherford
05.2014 - 11.2017
- Supervised daily operations and maintained high standards of store presentation.
- Managed team schedules and coordinated staff assignments for peak efficiency.
- Conducted regular inventory checks and ensured stock levels met customer demand.
- Collaborated with department heads to develop sales strategies and promotions.
- Trained new employees on company policies and customer service best practices.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Implemented visual merchandising standards to attract customers and drive sales.
- Monitored employee performance and provided feedback to improve team productivity.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Ensured compliance with all safety regulations in the workplace.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Weatherford High
Weatherford, TX05-2014
Skills
- Equipment operation
- Production monitoring
- Quality control
- Safety compliance
- Machinery troubleshooting
- Inventory management
- Customer service
- Team collaboration
- Training and development
- Time management
- Effective communication
- Problem solving
- Production scheduling
- Performance evaluation
- Continuous improvement
- Process optimization
- Workflow coordination
- Production forecasting
- Capacity planning
- Cost reduction
- Waste reduction
- Health and safety compliance
- Detail orientation
- Product finishing
- Following instructions
- Multitasking capacity
- Critical thinking
- Analytical thinking
- Problem-solving abilities
- Teamwork
- Quality assurance standards
- Attention to detail
- Pallet jacks
Timeline
Overnight Production Partner
HEB Grocery Store
01.2021 - 03.2025
Cashier/Stolcker
Aldi
08.2019 - 01.2021
Shift Leader
RaceTrac
11.2017 - 08.2019
Department Manager
Belk
05.2014 - 11.2017
High School Diploma -
Weatherford High
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