Catelynn McCormack
Gallipolis,OH
Summary
Dynamic and organized professional with a proven track record at Holzer Medical Center, excelling in multitasking and problem-solving. Recognized for enhancing patient flow and reducing no-shows through effective scheduling and communication. Adept at maintaining confidentiality and fostering a welcoming environment, ensuring a positive experience for patients and families alike.
Overview
10
10
years of professional experience
Work History
Receptionist
Holzer Medical Center
09.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Supported positive patient experience by offering assistance with filling out health forms.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Reduced administrative errors by consistently verifying insurance information.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Hostess/Server
Courtside Bar And Grille
04.2019 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cosmetic Counter Manager
Peebles Department Store
12.2017 - 04.2019
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Fostered a positive work atmosphere through open communication channels among team members.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Sanitized makeup tools to avoid spread of infection.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
Waitress
Pizza Hut
08.2016 - 07.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Cook/Waitress
Giovanni's Pizza Inc.
09.2015 - 08.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed opening and closing shift kitchen tasks.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree -
University of Rio Grande
Rio Grande, OHHigh School Diploma -
River Valley High School
Bidwell05-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Patience and empathy
- Child supervision
- Positive reinforcement
- Hygiene and cleanliness
- Activity planning
- Meal preparation
- Child development
- Age-appropriate activities
- Safety awareness
- Housekeeping abilities
- Behavior management techniques
- Toilet training
- Child development knowledge
Timeline
Receptionist
Holzer Medical Center
09.2020 - Current
Hostess/Server
Courtside Bar And Grille
04.2019 - 09.2020
Cosmetic Counter Manager
Peebles Department Store
12.2017 - 04.2019
Waitress
Pizza Hut
08.2016 - 07.2017
Cook/Waitress
Giovanni's Pizza Inc.
09.2015 - 08.2016
No Degree -
University of Rio Grande
High School Diploma -
River Valley High School
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