Summary
Overview
Work History
Education
Skills
Timeline
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Catera Ealy

South Bay,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FOUNDEVER OPERATION GROUP
South Bay, FL
01.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
  • Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.

Home Health Aide

colony club
Sunrise, FL
05.2020 - 07.2021
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.

Crew Team Member

McDonald's Restaurant
Sunrise, FL
02.2018 - 05.2020
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Organized walk-in coolers and freezers according to established guidelines.

Education

GED -

Stone Coast Academy
Miami, FL
08-2019

Skills

  • Paperwork Processing
  • Information Security
  • Data Entry
  • Complaint resolution
  • Data Collection
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Report Transcription
  • Shipping and receiving understanding
  • Filing
  • Retail sales customer service
  • Microsoft Excel
  • Microsoft Outlook
  • Order Fulfillment
  • Active Listening
  • Typing proficiency

Timeline

Customer Service Representative

FOUNDEVER OPERATION GROUP
01.2022 - 03.2024

Home Health Aide

colony club
05.2020 - 07.2021

Crew Team Member

McDonald's Restaurant
02.2018 - 05.2020

GED -

Stone Coast Academy

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Catera Ealy