Hi, I’m
Catera Horrice
Memphis,Tennessee
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am known for great work ethics and I am pursuing, employment options where good customer service and positive attitude will make a difference. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
years of professional experience
Work History
Greater Home Health Services
Customer Service Representative
04.2022 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
RemX Specialty Staffing
Remote Customer Service Specialist
10.2020 - 03.2022
Job overview
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Answer and direct 40+ calls daily, with goals including sell plans, managing customer accounts, responding to service queries, and cancelling accounts.
Barnes & Noble
Customer Service Specialist
07.2019 - 09.2020
Job overview
- Memorize store organization system, as well as special products, and discounts, and direct customers to desired products.
- Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
- Conducted returns and informed customers of return policy.
- Fielded customer complaints, and issues with 90%of issues resolved to customer satisfaction.
Annesdale Enrichment Center
Administrative Assistant
01.2017 - 03.2019
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed schedules, organized office functions, and oversaw daily operations with staff.
- Managed calender of appointments, filed expense reports, and handled all payroll activities.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Southwest Community College, Memphis, TN
No Degree from Physical Therapy
07.2024
Kipp Memphis Collegiate High School, Memphis, TN
High School Diploma
05.2016
Skills
- Consultative Sales
- Organization
- Complaint Resolution
- Data Collection
- Experience with Microsoft Office- Word & Excel
- 65 WPM Typist
- Reliable and Trustworthy
- Quick learner
- Attention to detail
- Adaptable to new situations
- Success and result driven
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Greater Home Health Services
04.2022 - Current
Remote Customer Service Specialist
RemX Specialty Staffing
10.2020 - 03.2022
Customer Service Specialist
Barnes & Noble
07.2019 - 09.2020
Administrative Assistant
Annesdale Enrichment Center
01.2017 - 03.2019
Southwest Community College
No Degree from Physical Therapy
Kipp Memphis Collegiate High School
High School Diploma
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