Catera Powell
Houston,TX
Summary
Adept at enhancing customer satisfaction and building a loyal clientele, I leveraged my quick learning ability and detail-oriented approach at WFH to elevate client experiences through personalized services. Skilled in client consultation and appointment scheduling, I significantly contributed to a positive work environment, demonstrating a highly motivated self-starter attitude.
Overview
7
7
years of professional experience
Work History
Hairstylist
WFH
06.2017 - 08.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Stocking Associate
JCPenney
10.2020 - 12.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Cashier/Stocking
Walmart
08.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Medical
Houston Community College
Houston, TXWestfield High School
Houston, TX05.2018
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Customer Consultation
- Detail-orientated
- Highly motivated self-starter
Timeline
Stocking Associate
JCPenney
10.2020 - 12.2022
Cashier/Stocking
Walmart
08.2018 - 09.2019
Hairstylist
WFH
06.2017 - 08.2024
Medical
Houston Community College
Westfield High School
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