Summary
Overview
Work History
Education
Skills
Timeline
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CATERICA HALL

LaGrange,US

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Account Manger

ADT
12.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Credentialing Specialist

SnapNurse
11.2020 - 10.2023
  • Primary source verifications, such as background checks and board certifications, were carried out by I.
  • Discussed all aspects of employment with prospective employees, including expected tasks, compensation, and policies to promote clarity from start.

Cashier Team Lead

Lowe's Home Improvement
01.2017 - 09.2020
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
  • Counted drawers quickly and accurately at start and end of each shift
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
  • Interacted with customers in a genuine and pleasant manner.

Customer Support Agent

American Home Shield
02.2014 - 08.2016
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Did cross-training and backed up customer service managers
  • Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

Education

High School -

Shaw High School

Skills

  • Schedule Management
  • Data Entry
  • Customer Service
  • Call center experience
  • CRM software knowledge
  • Customer Support
  • Payment Collection
  • CRM software knowledge
  • Customer Support
  • Microsoft Office Suite

Timeline

Account Manger

ADT
12.2023 - Current

Credentialing Specialist

SnapNurse
11.2020 - 10.2023

Cashier Team Lead

Lowe's Home Improvement
01.2017 - 09.2020

Customer Support Agent

American Home Shield
02.2014 - 08.2016

High School -

Shaw High School

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