Caterina Anzola Adrianza
Miami,FL
Summary
Dynamic professional with a strong background as a Main Barista and Graphic Designer at Rosetta Bakery and Girasol Foundation. Proven ability to enhance customer satisfaction through effective communication and creative design. Skilled in multitasking and problem resolution, consistently delivering high-quality results under pressure while fostering a positive team environment.
Offering excellent interpersonal abilities and keen willingness to learn and grow in customer service environment. Delivers understanding of booking systems and customer service techniques critical to this field. Ready to use and develop problem-solving and multitasking skills.
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Offering strong commitment to teamwork and customer satisfaction, eager to learn and develop in fast-paced hospitality environment. Brings ability to quickly grasp industry standards and implement effective service strategies. Ready to use and develop organizational and leadership skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Main Barista, Shift Leader, Server
Rosetta Bakery
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Graphic Designer
Girasol Foundation
03.2024 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Created visual concepts for special events that increased participant engagement.
Education
Bachelor of Arts - Graphic Design
Universidad Autonoma De Occidente
Colombia10-2023
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
- Problem resolution
- Active listening
- Organization and time management
Certification
Food handling certification from rosetta bakery in 2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Graphic Designer
Girasol Foundation
03.2024 - Current
Main Barista, Shift Leader, Server
Rosetta Bakery
02.2024 - Current
Bachelor of Arts - Graphic Design
Universidad Autonoma De Occidente
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