Caterina Faust
New York,New Jersey
Summary
I am an accomplished Executive Assistant at JPMorgan Chase & Co., where I quickly made an impact and was Employee Spotlighted within my first five weeks. With a diverse background spanning financial services, cosmetology, and education, I bring a unique blend of skills to my role. I began my career right out of high school in finance at Madison Trading, rising from receptionist to Executive Assistant in just four years. I hold a NYS Cosmetology license and a Bachelor's degree in Psychology, with a strong foundation in sciences. My adaptability and commitment to professional growth are evident in my varied experiences, including roles at WSP Cantor Seniuk and over a decade with the NYC Department of Education. My current position at JPMorgan Chase also encompasses responsibilities as a Business Support Manager and Finance Business Manager for the Travel and Expense team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Assistant| Business Support Manager
JPMorgan Chase & Co
2023.03 - Current
- Support Head of Cloud Transformation @ Digital and the Head of Secure Web, Framework and Design System
- Partner with senior leaders to manage priorities, oversee operations, and ensure alignment with organizational goals
- Design workflows to streamline tracking of key initiatives, improving efficiency and operational outcomes
- Collaborate with the Finance team to manage T& E budgeting and forecasting, and support monthly, quarterly, and annual reconciliation processes for T & E transactions
- Manage complex calendars for leaders in a fast-paced and dynamic environment, arranged travel plans, worked on Visas and Specialized Visas for international travel and adjusted and prioritized last-minute changes, including logistics such as conference rooms, events, catering
- Support local event planning and execution as needed and/or supported local employee engagement activities such as team recognition, events
- Provide site support for local office requirements, including phone coverage, assistance with new hire integration, facilities maintenance, supplies, and floor access, and always ensure superior client service
- Provide general team support such as timekeeping and training tracking and assisted in ad hoc projects as needed
- Maintain confidential data, enforced internal controls, and complied with policies and procedures
- Lead and manage other assistants; coach and mentor, develop team leads
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
Senior Executive Assistant to Global Head
Nomura Securities International, Inc.
2022.09 - 2023.02
- Provided comprehensive support to the Global Head of Linear Rates and Head of Rates Americas, Two Managing Directors and 45 Day Traders
- Schedule all domestic/international travel which includes heavy use of private jets, helicopters and cars
- Screen, compose and respond to all emails, letters and phone calls on behalf of primary (including managing multiple email accounts)
- Effectively handle multiple priorities and exercise sound judgment for time sensitive materials and events
- Independently work and maintain heavy work flow during Global Head extensive travel and offsite meeting(s)
- Reconcile expense reports, and all confidential matters
- Serve as gatekeeper/liaison with employees as well as clients
- Maintain client relationships, answer questions, make reservations and offer assistance whenever necessary
- Arrange for frequent catering and manage guests for office and personal events
Paraprofessional
New York City Department of Education
2009.04 - 2022.09
- Delivered tailored educational and behavioral support to students with Individualized Education Plans (IEPs)
- Collaborated with educators to develop strategies aligned with student needs, fostering their academic and personal growth
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Took part in professional development workshops to boost skills.
- Monitored students in computer lab to enforce proper use of resources.
Education
Certificate - Business Analytics
Cornell University
2023-10
Bachelor of Science - Psychology
Touro College
01.2020
Skills
- Microsoft Office, Excel, Word, PowerPoint, Outlook,
- MAC and Windows
- Zoom, Google Meet, Skype, Teams
- Concur, PeopleSoft
- Internal systems
- Bilingual - Italian
Accomplishments
- Initiated and collaborated with engineering and the developers for a proposed enhancement that would benefit JPMorgan employees globally. My proposal was an email integration system, employee ID Numbers retrievals and automatic removal of former employees of a system we use to create Distribution list.
Certification
- Certified Phlebotomist
- Certified Basic Life Support (AHA)
- New York State Teacher Assistant Certification
- School Violence Intervention and Prevention Training
- Business analytics
Timeline
Executive Assistant| Business Support Manager
JPMorgan Chase & Co
2023.03 - Current
Senior Executive Assistant to Global Head
Nomura Securities International, Inc.
2022.09 - 2023.02
Paraprofessional
New York City Department of Education
2009.04 - 2022.09
Bachelor of Science - Psychology
Touro College
Certificate - Business Analytics
Cornell University