Caterina Gallo
Lehigh Acres,FL
Summary
Italian–American professional with an academic background in business administration, economics, and marketing, and a diverse professional path developed across Europe and the United States. Native Italian speaker with full proficiency in English and dual US–Italian citizenship, bringing strong value to international, multilingual, and cross-cultural business environments. Over the past ten years, has worked as a professional chocolate taster, sommelier, and blogger, combining sensory product evaluation, editorial writing, and qualitative feedback for brands, events, and media platforms. Experienced in remote freelance and project-based work, retail and customer-facing roles, public-sector services, event promotion, media collaborations, content creation, and qualitative product evaluation. Known for creativity, adaptability, and the ability to manage multiple responsibilities across different industries and professional contexts.
Overview
2026
2026
years of professional experience
Work History
Retail Sales & Customer Experience
Guess
- Assisted clients throughout the purchasing process
- Delivered personalized customer experience aligned with brand standards
- Supported daily retail operations and brand representation
- Customer-facing role for an internationally recognized premium fashion brand.
Retail & Customer Service
Autogrill
- Customer assistance and point-of-sale transactions
- Inventory support, shelving, and operational tasks
- Development of strong multitasking, flexibility, and service-oriented skills
- Worked in a high-volume retail and service environment.
Social Services Assistant
San Nicola La Strada (City Hall)
Italy
- Assisted citizens with administrative requests and documentation
- Supported internal office operations and public-facing services
- Strengthened communication, problem-solving, and service skills
- Facilitated effective case management by preparing reports, conducting research, and providing administrative support to probation officers.
Hairstyle Model
Naples, Italy
- Collaboration with hairstylists and creative professionals
- Participation in photo sessions and live demonstrations
- Experience working in image-focused and creative environments
Media & Press Collaborator
Chocolate Events
- Current
- Creation of editorial and social content covering events and producers
- Communication of key event highlights and product stories
- Support of event visibility through media presence and storytelling
Public Relations & Event Promotion
Italy
- Current
- Promotion of events and direct audience engagement
- Guest management and on-site support
- Operation in fast-paced, public-facing environments with international audiences
Freelance Social Media Manager
Goodnow Farms Chocolate
11.2024 - Current
- Management and curation of the brand’s Instagram account
- Content planning and alignment with brand voice and visual identity
- Creation of original organic content for social platforms
- Behind-the-scenes product evaluation supporting brand communication
- Feedback on product presentation, storytelling, and overall brand perception
- Analyzed social media metrics to refine strategies for improved performance and effectiveness.
- Managed daily posting schedules to ensure consistent online presence and timely engagement.
Professional Chocolate Taster, Blogger
The Chocolate Ambassador
Lehigh Acres, FL
01.2016 - Current
- Professional tasting and qualitative evaluation of fine and craft chocolate
- Sensory analysis of flavor, texture, balance, and quality perception
- Chocolate pairing with spirits and complementary foods
- Editorial blogging and long-form articles focused on cacao, chocolate, quality, and craftsmanship
- Product feedback for chocolate makers regarding quality, presentation, and market perception
- Conducted tastings and events to promote wine brands and increase customer engagement.
- Collaboration with chocolate brands, distributors, events, and media platforms
- Fostered partnerships with local chocolate makers and cacao farmers for guest posts and collaborative content initiatives.
- Conduct thorough research on industry trends to produce relevant and informative articles.
- Provide freelance writing services for clients across various specialty food industries by crafting tailored articles based on their specific needs.
Freelance Professional
Freelance Professional
- Current
- Creation of written, visual, and digital content aligned with brand identity and communication goals
- Editorial and commissioned article writing for companies and media platforms
- Organic social media content creation and coordination
- Product evaluation and qualitative feedback based on consumer perception
- Assessment of packaging, presentation, and brand positioning
- Media collaborations related to events, product launches, and brand storytelling
- Independent freelance professional working on a project and commission basis with companies, media platforms, and organizations across the food, specialty products, and lifestyle sectors.
- Examples of commissioned collaborations and projects include To’ak Chocolate, Caputo’s Market, Likklemore Chocolate, Awki Chocolate, The High Five Company, and industry-related initiatives and events such as the Northwest Chocolate Festival.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
Economia Aziendale - Programmatore
Italy06-2006
BBA - Business Management
Economia Aziendale E Marketing
Italy06-2016
Skills
- Native Italian & English Communication (Written & Spoken)
- Cross-Cultural & International Business Support
- Customer Experience & Client-Facing Roles
- Content Creation & Editorial Writing
- Social Media Content Management (Organic)
- Product Evaluation & Qualitative Analysis
- Brand, Packaging & Market Presentation Feedback
- Media & Event Coverage
- Retail Operations & Sales Support
- Remote, Freelance & Project-Based Work
- High Adaptability and Role Flexibility
Languages
Italian
English
Timeline
Freelance Social Media Manager
Goodnow Farms Chocolate
11.2024 - Current
Professional Chocolate Taster, Blogger
The Chocolate Ambassador
01.2016 - Current
Media & Press Collaborator
Chocolate Events
- Current
Public Relations & Event Promotion
- Current
Retail Sales & Customer Experience
Guess
Retail & Customer Service
Autogrill
Social Services Assistant
San Nicola La Strada (City Hall)
Hairstyle Model
Freelance Professional
Freelance Professional
- Current
High School Diploma -
Economia Aziendale - Programmatore
BBA - Business Management
Economia Aziendale E Marketing
Personal Information
- US
- Italian
- Nationality: Italian–American
- Work Permit: Authorized to work in the United States
- Availability: Open to Remote & International Roles
- Visa Status: Authorized to work in the United States
Additional Information
Dual US, Italian, Italian, Native, English, Native/Bilingual, Authorized to work in the United States, Remote, Freelance, Project-Based, International, Creative, Adaptable, Multidisciplinary, Comfortable managing diverse roles