Caterina Giddens
Yulee,FL
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.
Overview
4
4
years of professional experience
Work History
Nanny
Nicole Scott, Realtor, Re/max Elite
Yulee, FL
12.2023 - 02.2024
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
HVAC Assistant
Yothers Coastal Services
Brunswick , GA
11.2021 - 05.2023
- Assisted in installing, repairing and maintaining HVAC systems.
- Installed new ductwork according to plans and specifications provided by engineers or contractors.
- Tended and observed equipment and machinery to verify functional and safe operation.
- Pulled parts, recorded inventory information and prepared tools for jobs.
- Scheduled meetings, appointments
- Drafted pre-task plans and JSAs.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Customer Service Assistant Supervisor
Coastal Home Furnishings
Fernandina Beach, FL
02.2020 - 10.2021
- Supervised and provided guidance to customer service assistants in resolving escalated customer issues.
- Created and implemented training programs for new customer service assistants, ensuring they had the necessary knowledge to deliver exceptional customer service.
- Maintained daily records of staff attendance, evaluating absences when necessary.
- Monitored incoming calls from customers, assessing how well employees responded to their needs while also offering suggestions for improvement where needed.
- Handled sensitive information in accordance with company policy while maintaining confidentiality at all times.
- Coordinated special projects as requested by management, overseeing implementation of initiatives designed to enhance customer service operations.
Education
Still in High School -
Coastal Plains Charter School
Camden County Ga10-2024
Skills
- Housekeeping
- Reliable
- Active listener
- Data Entry
- File Management
- Computer Skills
- Business Correspondence
- Fast Learner
- Data Confidentiality
Timeline
Nanny
Nicole Scott, Realtor, Re/max Elite
12.2023 - 02.2024
HVAC Assistant
Yothers Coastal Services
11.2021 - 05.2023
Customer Service Assistant Supervisor
Coastal Home Furnishings
02.2020 - 10.2021
Still in High School -
Coastal Plains Charter School
Similar Profiles
WILLIAM STEPHENSONWILLIAM STEPHENSON
Licensed Real Estate Agent at REALTOR (RE/MAX, DOGWOOD REALTY GROUP)Licensed Real Estate Agent at REALTOR (RE/MAX, DOGWOOD REALTY GROUP)
Brandon ThomasBrandon Thomas
Real Estate Assistant at Lisa Barnes Realtor - RE/MAX Above & BeyondReal Estate Assistant at Lisa Barnes Realtor - RE/MAX Above & Beyond
Stacy A. GriffinStacy A. Griffin
Realtor at Realtor, Re/Max Preferred Cherry Hill and Mullica Hill NJRealtor at Realtor, Re/Max Preferred Cherry Hill and Mullica Hill NJ