Caterina Tinnirello
Accountant
Kissimmee,FL
Summary
Licensed Certified Public Accountant with 12+ years of experience in executive banking and over 15 years of customer service experience. Experienced Virtual Assistant and Client Support professional with a strong background in administrative coordination, client communication, and problem resolution. Skilled in managing calendars, handling client inquiries, organizing workflows, and supporting daily business operations in remote environments. Highly organized, proactive, and detail-oriented, with a proven ability to build strong client relationships, streamline processes, and deliver exceptional service.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Room Coordinator (Housekeeping Department)
Grand Floridian Resort and Spa (867 rooms)
Lake Buena Vista, Florida
04.2022 - Current
- Coordinated daily room assignments for housekeeping staff to ensure timely room readiness for guest arrivals and departures.
- Monitored and updated room status (clean, dirty, inspected, out of order) in the hotel management system to maintain accurate availability.
- Communicated and liaised with Housekeeping, Front Desk, Engineering, and other departments to support smooth daily operations.
- Assisted guests by responding to service requests and resolving issues promptly to ensure high levels of guest satisfaction.
- Identified and reported maintenance issues, coordinating repairs with the engineering team.
- Maintained operational records, documented daily reports, and verified room availability to support efficient department workflow.
- Supported supervisors in organizing housekeeping operations and ensured compliance with cleanliness and service standards.
Supervisor Manager Hospitality (Housekeeping Department)
Seminole Hard Rock Hotel and Casino.(550 rooms)
Tampa, Florida
06.2021 - 04.2022
- Led and supervised daily operations of the housekeeping department, ensuring exceptional cleanliness, service quality, and guest satisfaction.
- Coordinated daily room assignments, inspections, and staffing schedules for housekeeping staff.
- Monitored room status, cleaning progress, and inventory of supplies, linens, and amenities.
- Communicated and liaised with Front Desk, Engineering, and other departments to ensure smooth room turnover and operations.
- Trained, coached, and mentored housekeeping team members to improve performance, efficiency, and guest service standards.
- Inspected rooms and public areas to maintain compliance with hotel and brand cleanliness standards.
- Handled guest service requests and special needs, ensuring prompt resolution and exceptional guest experiences.
- Prepared and maintained operational reports, performance metrics, and documentation.
- Promoted a culture of safety, professionalism, and teamwork while upholding hotel policies and procedures.
Customer Service Representative
By My Self
Brandon, Florida
02.2016 - 05.2021
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
Executive Assistant
Banco Exterior
Caracas, Dtto Capital
02.2007 - 02.2015
- Provided comprehensive executive support to senior leaders, managing complex calendars, high-priority meetings, and confidential communications with precision.
- Streamlined administrative workflows, developing templates, coordinating documentation, and optimizing processes to increase efficiency.
Managed internal and external communications, ensuring professional correspondence with clients, stakeholders, and cross-functional teams.
Prepared strategic reports, presentations, and executive briefings, enabling informed decision-making and project tracking. - Coordinated domestic and international travel arrangements, optimizing itineraries, accommodations, and logistics for executives.
- Monitored deadlines, action items, and project follow-ups, proactively resolving conflicts and ensuring timely completion.
- Handled sensitive and confidential information with discretion, integrity, and compliance with banking policies.
- Served as a trusted liaison between executives, clients, and internal departments, fostering strong relationships and seamless operations.
- Implemented process improvements that enhanced departmental efficiency and reduced administrative bottlenecks.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Education
Associates - Credit Analysis Management
Venezuela Central University
Caracas Venezuela04-2014
Bachelors - Accountant
University Alejandro De Humboldt
Caracas Venezuela06-2003
No Degree - Real State Sales Associate
Gold Coast School
Orlando, FL 06.2025 - Current
Skills
- Financial Statement Analysis
- Bilingual English and Spanish
- Work Planning and Prioritization
- Customer Service
- Leadership
- QuickBooks Proficiency
- Administrative Leadership
- Business Administration
- HOTSOS
- Patient Registration
- Best Practices Implementation
- Strategic Planning
- MS Office
- Recordkeeping
- Budget management
- Administrative oversight
- Data entry
- Decision-making
- Document management
- Task prioritization
- Report writing
- Time management
- Deadline management
- Business administration
- Attention to detail
- Customer service
- Team collaboration
- Client coordination
- Conflict resolution
- CRM software
- Logistics coordination
- MS office
Languages
Spanish
Proficient (C2)
C2
english
Upper Intermediate (B2)
B2
Timeline
No Degree - Real State Sales Associate
Gold Coast School
06.2025 - Current
Room Coordinator (Housekeeping Department)
Grand Floridian Resort and Spa (867 rooms)
04.2022 - Current
Supervisor Manager Hospitality (Housekeeping Department)
Seminole Hard Rock Hotel and Casino.(550 rooms)
06.2021 - 04.2022
Customer Service Representative
By My Self
02.2016 - 05.2021
Executive Assistant
Banco Exterior
02.2007 - 02.2015
Associates - Credit Analysis Management
Venezuela Central University
Bachelors - Accountant
University Alejandro De Humboldt