JHON ROCHA
Miami,FL
Summary
Positive and personable with talent for connecting with costumers and understanding their needs. Knowledge of automotive products and sales tactics combines with strong communication and negotiation skills. Driven to provide exceptional service and build long-lasting customer relationship.
Overview
10
10
years of professional experience
Work History
Lead Busser/Head Food Runner
Graciano's Restaurant
09.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Set up the front line with the equipment, plates wares, and small wares needed to serve all food products effectively.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Food Runner
Zucca
05.2021 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Read order tickets as they arrived and placed onto ticket tracks cooking time on all orders.
- Maintained a high level of cleanliness and organization in food service areas.
- Proficient in multi-tasking between stocking food supplies and running meals to guests.
- Checked finished product for proper degree of doneness, appearance and plate presentation.
Server Assistant
Zucca
01.2021 - 05.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Commercial Advisor
Volkswagen
02.2018 - 11.2019
- Fulfillment of goals and objectives for and by the company.
- Advise and meet clients expectations in the purchase of their vehicle
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Structured and presented business cases for credit recommendation.
- Researched industry-specific information from outside sources.
- Vehicle tracking and delivery (folder handling, smooth legalization and safe for delivery)
- Virtual advisor, database management, sales and prospecting via telephone.
Commercial Advisor
Renault
08.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built and maintained relationships with associates, clients and vendors.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Clearly explain to the clients the business conditions and the characteristics of the chosen vehicle.
- Keep the client informed during and after the vehicle purchase process.
Commercial Advisor
MetroKIA
02.2015 - 07.2016
- Provided reporting for forecast analysis and reporting in support of decision-making.
- Perform the test vehicle ro 90% of clients.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Answered telephone and email inquiries from potential customers.
Education
BBA - Business Administration
Polytechnic University, Gran Colombia
Bogota, Colombia01.2018
Skills
- Fast-paced environment
- Sanitation standards
- Efficient table clearing
- Goal oriented
- Strong negotiation
- Customer service
- Upselling strategies
- Time management
- Teamwork and collaboration
- Listening skills
- Quick learner
- Strong work ethic
Timeline
Lead Busser/Head Food Runner
Graciano's Restaurant
09.2024 - Current
Food Runner
Zucca
05.2021 - 06.2024
Server Assistant
Zucca
01.2021 - 05.2021
Commercial Advisor
Volkswagen
02.2018 - 11.2019
Commercial Advisor
Renault
08.2016 - 12.2017
Commercial Advisor
MetroKIA
02.2015 - 07.2016
BBA - Business Administration
Polytechnic University, Gran Colombia
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