Caterra Williams
Augusta,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Apparel Associate
Walmart
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in-store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts.
Cashier
Rainbow Clothing Store
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace.
Legal Intern
Marnique Oliver, Attorney at Law
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the office
- Announcing clients as necessary
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans
- Preparing meeting and training rooms
- Answering phones in a professional manner, and routing calls as necessary
- Assisting colleagues with administrative tasks
- Performing ad-hoc administrative duties
- Answering, forwarding, and screening phone calls
- Sorting and distributing mail
- Hiring, managing, and developing the junior administrative team
- Provide excellent customer service
- Scheduling appointments.
Jailer
Columbia County Sheriff's Office
Appling, GA
01.2024 - Current
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Consultant
FedEx
Augusta,GA
09.2022 - 01.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
- Taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
- Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Correctional Officer
Augusta State Medical Prison
Augusta, Georgia
12.2020 - 09.2022
- Following and enforcing all prison rules and regulations
- Conducting patrols and inspections of inmates' cells
- Supervising mealtimes, bathroom times, work, and recreational activities
- Screening visitors and escorting them through the facility
- Assisting with rehabilitation and counseling efforts
- Deescalating confrontations when they occur
- Filing reports on inmate conduct
- Searching inmates and facilities for contraband
- Reviewing incoming and outgoing mail to and from inmates.
Education
Associate Of Applied Science - Radiologic Technology
Augusta Technical College
Augusta, GAChild Development Certificate -
Oconee Fall Line Technical College
HS Diploma -
Jefferson County High School
05.2018
Skills
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Customer Service
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Honest and Dependable
- Decision-Making
- Store Organization
- Positive Customer Engagement
- Microsoft applications proficiency
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
Key Qualifications
- Retail sales experience.
- A professional appearance.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- The ability to read, write, and perform basic math.
- Customer service or cashier experience.
- Ability to handle transactions accurately and responsibly.
- High level of energy with strong customer service skills.
- Basic math and computer skills.
- Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
- Attention to detail.
- Skilled and certified in CPR.
- Prior experience as a receptionist or in a related field.
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
- Helpful, courteous approach to resolving complaints.
References
Available upon request.
Timeline
Jailer
Columbia County Sheriff's Office
01.2024 - Current
Consultant
FedEx
09.2022 - 01.2024
Correctional Officer
Augusta State Medical Prison
12.2020 - 09.2022
Apparel Associate
Walmart
Cashier
Rainbow Clothing Store
Legal Intern
Marnique Oliver, Attorney at Law
Associate Of Applied Science - Radiologic Technology
Augusta Technical College
Child Development Certificate -
Oconee Fall Line Technical College
HS Diploma -
Jefferson County High School