Cateryn Garcia Orellana
Wilmington,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at NNR Global Logistics, demonstrating exceptional teamwork orientation and data entry skills. Excelled in reducing errors and expediting orders, significantly improving order processing accuracy and inventory management. Achieved notable increases in productivity and customer loyalty through meticulous quality assurance and empathetic customer service. Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills. Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic.
Overview
6
6
years of professional experience
Work History
Order Processor
NNR Global Logistics
07.2023 - Current
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
Inventory Specialist
The Marvin Group
10.2021 - 10.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Customer Service Cashier
Marshalls
10.2018 - 07.2021
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
Criminal Justice -
UEI College - Gardena
Gardena, CA07.2023
High School Diploma -
Animo Inglewood Charter High School
Los Angeles, CA05.2018
Skills
Teamwork orientation
Data entry skills
Order Picking
Invoicing and Billing
Picking orders
Sales Order Processing
Shipment Processing
Verifying merchandise
Updating logs
Quality Assurance
Package labeling
Quality Inspection
Timeline
Order Processor
NNR Global Logistics
07.2023 - Current
Inventory Specialist
The Marvin Group
10.2021 - 10.2022
Customer Service Cashier
Marshalls
10.2018 - 07.2021
Criminal Justice -
UEI College - Gardena
High School Diploma -
Animo Inglewood Charter High School
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