Catherine Fritz
Huber Heights,OH
Summary
Highly trained professional with over 15 years of diversified healthcare experience in acute care, customer service, and office administration. Strong focus on team building, training, and consumer relations. Able to adapt well to change and possess a positive mental attitude. I am a responsible, ethical person with good character, judgment and a good driving record. Knowledgeable with community and state support and advocacy resource. Effective team player who is highly compassionate, dedicated, detailed- oriented, and a hard worker with excellent communication, customer service, time management and computer skills. I have helped my current department achieve our goals, as well as I have an extreme flexible schedule. My focus is to grow within the company and to continue to make a lasting difference with our members lives and communities by improving their health and well being by using my innovative skills
Overview
16
16
years of professional experience
Work History
Member Health Assessor
CareSource
Dayton WFH, OH
12/12/22 - Current
- Establish an effective, professional relationship with primary responsibility to conduct their health risk assessment.
- Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?
- Verify eligibility, previous enrollment history, demographics, and current health status of each member prior to outreach.
- Conduct assessments by gathering information from the member, family, provider, and other stakeholders, as directed by the member and/or their legally authorized representative.
- Contribute to the development and implementation of a care plan, and report information to the Care Coordinator based on assessment outcomes, when needed.
- Maintain appropriate documentation within protocols and guidelines of the Care Management program.
- Looks for ways to improve the process to make the members' experience with CareSource easier and streamline time to complete the assessment and follow-up.
- Perform any other job duties as requested.
TEMP- LEAD ADMINISTRATIVE CLERK
Anthony's Company
Dayton, Ohio
11.2021 - 10.2022
- Copied and sorted records of office activities
- Conducted inventory to order needed materials and supplies
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Typed, formatted, and proofread outgoing correspondence and documents
- Communicated with customers, employees, and other individuals to answer questions, disseminated, and explained information, take orders and address complaints
- Reviewed files and records to obtain information to respond to requests
- Diffused customer complaints and concerns to maintain excellent customer relations
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Received and route messages and documents, such as laboratory results, to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Responded quickly to meet customer needs and resolve problems
- Screened incoming telephone calls, routing to appropriate personnel
- Served as primary point of contact for facilitating operational and administrative inquiries
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
PLACED ASSIGNMENT- CLERK
Dayton VA Medical Center
Dayton, Ohio
09.2019 - 02.2020
- Explained policies, procedures and services to patients using medical and administrative knowledge
- Met deadlines while maintaining high-quality deliverables
- Investigated and directed patient inquiries and complaints to appropriate medical staff and followed up to ensure satisfactory resolution
- Responded quickly to meet customer needs and resolve problems
- Always provided efficient and courteous service to customers
- Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Suggested and checked alternate spellings, locations and listing formats to customers lacking details and complete information
- Aided customers with special billing requests
- Performed clerical duties such as typing, proofread and sorting mail.
NURSING ASSISTANT
Dayton VA Medical Center
Dayton, Ohio
01.2015 - 07.2019
- Demonstrate good customer service skills by problem solving patient's complaint and researching information for my superiors
- Provided nursing care to a diverse group of patients; performed clinical procedures, technical procedures, and ancillary services for patient/resident care
- Performed a variety of personal care or nursing care activities, which did not require practical or registered nurse licensure and/or education
- Performed a wide variety of duties aimed at increasing the comfort of the patient/resident
- Profound knowledge in using CPRS, for charting and communicating information concerning patient health; printing out wristbands and labels in Vista; effective and efficient communication with patients, non-VA medical facilities, and staff
- Assisted with communications during the inpatient to outpatient discharge
- Efficient with breaking down charts and consolidating records.
PATIENT CARE TECHNICIAN
Premier Health Partners
Dayton, OH
10.2008 - 07.2016
- Performed and documented patient care skills completely and efficiently as delegated by the nurse
- Upon verification of PCT competence
- Determined appropriate notifications regarding abnormal findings
- Numerous years of experience with providing quality customer service, promptly answered calls, responded to the needs of patients, visitors and/or family members and relayed information/requests to appropriate persons
- Appropriately secured and handled supplies/lab specimens transported into/within unit
- Assisted with the location and management of patient property.
Education
ASSOCIATE OF APPLIED BUSINESS IN MANAGEMENT -
Clark State Community College
Springfield, Ohio08.2022
ASSOCIATE OF APPLIED BUSINESS IN HUMAN RESOURCES MANAGEMENT -
Clark State Community College
Springfield, Ohio05.2018
Skills
- Administrative and Clerical Support
- Prioritizing Effectively
- Innovative
- Critical Thinking
- Verbal and Written Communication
- Confidential Case Documentation
- Compassionate
- Transferable
- Customer Satisfaction
- Continuous Learning
- Teamwork Collaboration
Timeline
TEMP- LEAD ADMINISTRATIVE CLERK
Anthony's Company
11.2021 - 10.2022
PLACED ASSIGNMENT- CLERK
Dayton VA Medical Center
09.2019 - 02.2020
NURSING ASSISTANT
Dayton VA Medical Center
01.2015 - 07.2019
PATIENT CARE TECHNICIAN
Premier Health Partners
10.2008 - 07.2016
Member Health Assessor
CareSource
12/12/22 - Current
ASSOCIATE OF APPLIED BUSINESS IN MANAGEMENT -
Clark State Community College
ASSOCIATE OF APPLIED BUSINESS IN HUMAN RESOURCES MANAGEMENT -
Clark State Community College
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