Cathalina Hayden

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times. Answered over 50 calls constant flow of customer calls with minimal wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed over 40 calls daily
• Handled customer inquiries and suggestions courteously and professionally

Completed clerical tasks such as filing, copying, and distributing mail.

• Enhanced filing system efficiency by reorganizing and updating office records
• Collaborated effectively with coworkers on various tasks to efficiently complete assignments within deadlines.
• Supported office staff by proactively taking on additional tasks during peak periods, alleviating workload pressure.
• Managed over 50 customer calls per day.

• Established work environment through professional behavior and maintaining high confidentiality standards at all times.
• Expedited document processing timeframes with proficient use of Microsoft Office Suite tools for drafting memos, letters, and reports
• Managed over 50 customer calls per day.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered phones promptly and directed incoming calls to their correct offices'
• Managed over 50 customer calls per day.

Provided ongoing administrative support for departmental projects resulting in better organization and structure.

• Contributed positive work environment through professional behavior and maintaining high confidentiality standards at all times.
• Managed over 50 customer calls per day.
• Provided ongoing administrative support for departmental projects resulting in better organization and structure
• Enhanced filing system efficiency by reorganizing and updating office records