Summary
Overview
Work History
Education
Skills
Timeline
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Catharine Cloutier

Watertown,MA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Bartender

Russell House Tavern
09.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Dining Room Manager

Grafton Group Hospitality
03.2021 - 09.2022
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Led planning, set up and takedown for special events.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Professional Vocalist

First Church Boston
04.2018 - 03.2020
  • Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
  • Generated singing exercises to develop voice.
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
  • Studied scores at length to learn music in detail and develop suitable interpretations.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Performed a variety of choral works from different musical time periods.

Library Assistant

Longy School Of Music Of Bard College
09.2017 - 01.2019
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered questions from patrons and helped to find desired materials.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Collected and processed fines on overdue library materials.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Provided basic computer assistance to help patrons access needed resources.

Membership Representative

Old Town-Orono YMCA
05.2016 - 07.2017
  • Maintained membership database, ensuring that all information was current and accurate.
  • Scheduled and assigned daily work and activities for team members.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Substitute School Teacher

RSU 22
01.2016 - 06.2016
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Counseled students with adjustment or academic problems.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Master of Music - Historical Performance

Longy School of Music of Bard College
Cambridge, MA
05.2019

Bachelor of Music Education - Music Education

University of Maine
Orono, ME
12.2015

Skills

  • Liquor, Beer and Wine Knowledge
  • Prepare Cocktails
  • Team Training
  • New Cocktail Creation

Timeline

Bartender

Russell House Tavern
09.2022 - Current

Dining Room Manager

Grafton Group Hospitality
03.2021 - 09.2022

Professional Vocalist

First Church Boston
04.2018 - 03.2020

Library Assistant

Longy School Of Music Of Bard College
09.2017 - 01.2019

Membership Representative

Old Town-Orono YMCA
05.2016 - 07.2017

Substitute School Teacher

RSU 22
01.2016 - 06.2016

Master of Music - Historical Performance

Longy School of Music of Bard College

Bachelor of Music Education - Music Education

University of Maine

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Catharine Cloutier