Cathe Silvernail
Port Charlotte,FL
Summary
Dynamic Office Manager with a proven track record at Industrial Tool & Die, excelling in regulatory compliance and customer relations. Leveraged strong analytical skills to streamline quality programs, enhancing employee performance and fostering a positive workplace culture. Committed to delivering exceptional service and resolving customer concerns effectively.
Overview
10
10
years of professional experience
Work History
Office Manager
Industrial Tool & Die
09.2016 - 05.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Pharmacy Clerk
Price Chopper Pharmacy
10.2015 - 09.2016
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Nursing
Maria College
Albany, NY High School Diploma -
GCS High School
Greenville06-2013
Skills
- Billing
- Clerical support
- Payroll processing
- Documentation and control
- Regulatory compliance
- Document management
- Employee training
- Clear oral/written communication
- Customer service
- Customer relations
- Administrative support
Languages
English
Native or Bilingual
Timeline
Office Manager
Industrial Tool & Die
09.2016 - 05.2025
Pharmacy Clerk
Price Chopper Pharmacy
10.2015 - 09.2016
Nursing
Maria College
High School Diploma -
GCS High School
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