Cathelyn Marte
Wyandanch,NY
Summary
Hard-working and accomplished Leader with over ten years of experience in customer service, case management, escalations, , and individuals during a time of crisis and distress, and ability to handle confidential information with discretion and professionalism.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Assistant Director, Unit leader
YMCA Long Island
Huntington, NY
09.2022 - Current
- Plan, organize, and implement a structured program consisting of engaging educational and recreational activities according to age group
- Manage administrative issues such as reports, snack, space, security and all other administrative duties/documentation required or assigned, to attain established goals successfully
- Ensure that supplies and equipment are kept safe and are available to operate a successful program
- Promote literacy, multiculturalism, parent and community involvement through appropriate program enhancements and activities
- Respond to emails and phone messages within the work day
- Actively participate in designated meetings, training sessions and special events
- Follow and maintain sanitary habits in accordance with CDC guidelines
- Trained and mentored new employees on practices and business operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Partnered with educators to instruct and mentor students with developmental and physical disabilities
- Assisted senior leadership in managing all aspects of operations
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Sales/Design Consultant
Closets by design
Bohemia, NY
06.2022 - Current
- Increased sales by offering advice on purchases and promoting additional accesories
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Retained excellent client satisfaction ratings through outstanding service delivery
- Met with customers and prospects to discuss personal design needs and recommend optimal solutions
- Organized sales paperwork, presented proposals, financial payment plan assistance and finalized contracts
- Implemented marketing strategies and techniques, increasing revenue and maintaining customer satisfaction
Toddler program coordinator
RSHM Life Center
Sleepy Hollow, NY
09.2015 - 06.2022
- Mom’s & Tots Program coordinator
- Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
- Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
- Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
- Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
- Ensure all assignments are completed in a timely manner
- Provide support to students during assignment ensuring academic reinforcement and comprehension of material
- Process and monitor monthly cash donations and update databases
- NYC test and trace, Cross monitor
- Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
- Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
- Assess the need of medical care and provide supportive services for the individual, household, and close contacts
- Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
- Provide contacts with approved information about quarantine or isolation procedures
- Maintain all confidential information as per HIPPA guidelines
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
Cross Monitor
United Health Group, Optum, NYC Test & Trace
Virtual
12.2019 - 04.2022
- Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
- Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
- Assess the need of medical care and provide supportive services for the individual, household, and close contacts
- Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
- Provide contacts with approved information about quarantine or isolation procedures
- Maintain all confidential information as per HIPPA guidelines, Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
- Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
- Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
- Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
- Ensure all assignments are completed in a timely manner
- Provide support to students during assignment ensuring academic reinforcement and comprehension of material
- Process and monitor monthly cash donations and update databases
- NYC test and trace, Cross monitor
- Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
- Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
- Assess the need of medical care and provide supportive services for the individual, household, and close contacts
- Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
- Provide contacts with approved information about quarantine or isolation procedures
- Maintain all confidential information as per HIPPA guidelines
- Provided ongoing direction and leadership for program operations
- Organized and managed program development from conception through successful execution.
Sales Representative
AT&T
Greenwich, CT
05.2018 - 02.2020
- Increased sales by offering advice on purchases and promoting additional products
- Provide extraordinary Customer Experience, every customer every time
- Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Intake inventory and secure that all inventory is accounted for
- Became a Business expert responsible for contacting local businesses in the efforts of integrating our services to suit company needs
- Retained excellent client satisfaction ratings through outstanding service delivery
- Helped train new employees on how to execute all system transactions efficiently along with providing comprehension of all existing plans and prices.
Customer services rep./Money room supervisor/ Apparel specialist
ToysRUs
White plains, NY
10.2011 - 02.2015
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Functioned as a primary customer contact using product knowledge to serve in a consultative role
- Established positive customer relationships by functioning as a solutions provider
- Handled the daily balancing of registers and daily deposits focusing efforts on detail and accuracy
- Provided daily reports on credit card transactions and deposits, as well as any suspicious money-related activities
- Effectively utilized visual displays to maximize customer appeal
- Linked inventory to customer preferences
- Interfaced with Cashiers and customers to provide a positive patron experience
- Served as a coach and mentor to develop high performance teams.
Education
Associates - Early childhood Education
Westchester community college
Skills
Call center Supportundefined
Certification
First Aid/CPR Certified
Accomplishments
- Ranked #3 sales rep in New england in 2017.
Timeline
Assistant Director, Unit leader
YMCA Long Island
09.2022 - Current
Sales/Design Consultant
Closets by design
06.2022 - Current
Cross Monitor
United Health Group, Optum, NYC Test & Trace
12.2019 - 04.2022
Sales Representative
AT&T
05.2018 - 02.2020
Toddler program coordinator
RSHM Life Center
09.2015 - 06.2022
Customer services rep./Money room supervisor/ Apparel specialist
ToysRUs
10.2011 - 02.2015
Associates - Early childhood Education
Westchester community college
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