Hard-working and accomplished Leader with over ten years of experience in customer service, case management, escalations, , and individuals during a time of crisis and distress, and ability to handle confidential information with discretion and professionalism.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Assistant Director, Unit leader
YMCA Long Island
Huntington, NY
09.2022 - Current
Plan, organize, and implement a structured program consisting of engaging educational and recreational activities according to age group
Manage administrative issues such as reports, snack, space, security and all other administrative duties/documentation required or assigned, to attain established goals successfully
Ensure that supplies and equipment are kept safe and are available to operate a successful program
Promote literacy, multiculturalism, parent and community involvement through appropriate program enhancements and activities
Respond to emails and phone messages within the work day
Actively participate in designated meetings, training sessions and special events
Follow and maintain sanitary habits in accordance with CDC guidelines
Trained and mentored new employees on practices and business operations
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Partnered with educators to instruct and mentor students with developmental and physical disabilities
Assisted senior leadership in managing all aspects of operations
Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Sales/Design Consultant
Closets by design
Bohemia, NY
06.2022 - Current
Increased sales by offering advice on purchases and promoting additional accesories
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Retained excellent client satisfaction ratings through outstanding service delivery
Met with customers and prospects to discuss personal design needs and recommend optimal solutions
Organized sales paperwork, presented proposals, financial payment plan assistance and finalized contracts
Implemented marketing strategies and techniques, increasing revenue and maintaining customer satisfaction
Toddler program coordinator
RSHM Life Center
Sleepy Hollow, NY
09.2015 - 06.2022
Mom’s & Tots Program coordinator
Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
Ensure all assignments are completed in a timely manner
Provide support to students during assignment ensuring academic reinforcement and comprehension of material
Process and monitor monthly cash donations and update databases
NYC test and trace, Cross monitor
Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
Assess the need of medical care and provide supportive services for the individual, household, and close contacts
Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
Provide contacts with approved information about quarantine or isolation procedures
Maintain all confidential information as per HIPPA guidelines
Provided ongoing direction and leadership for program operations.
Organized and managed program development from conception through successful execution.
Cross Monitor
United Health Group, Optum, NYC Test & Trace
Virtual
12.2019 - 04.2022
Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
Assess the need of medical care and provide supportive services for the individual, household, and close contacts
Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
Provide contacts with approved information about quarantine or isolation procedures
Maintain all confidential information as per HIPPA guidelines, Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
Ensure all assignments are completed in a timely manner
Provide support to students during assignment ensuring academic reinforcement and comprehension of material
Process and monitor monthly cash donations and update databases
NYC test and trace, Cross monitor
Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
Assess the need of medical care and provide supportive services for the individual, household, and close contacts
Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
Provide contacts with approved information about quarantine or isolation procedures
Maintain all confidential information as per HIPPA guidelines
Provided ongoing direction and leadership for program operations
Organized and managed program development from conception through successful execution.
Sales Representative
AT&T
Greenwich, CT
05.2018 - 02.2020
Increased sales by offering advice on purchases and promoting additional products
Provide extraordinary Customer Experience, every customer every time
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Achieved monthly sales goals by promoting product benefits and enrolling new clients
Intake inventory and secure that all inventory is accounted for
Became a Business expert responsible for contacting local businesses in the efforts of integrating our services to suit company needs
Retained excellent client satisfaction ratings through outstanding service delivery
Helped train new employees on how to execute all system transactions efficiently along with providing comprehension of all existing plans and prices.