Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Cathelyn Marte

Cathelyn Marte

Wyandanch,NY

Summary

Hard-working and accomplished Leader with over ten years of experience in customer service, case management, escalations, , and individuals during a time of crisis and distress, and ability to handle confidential information with discretion and professionalism.

Overview

15
15
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Assistant Director, Unit leader

YMCA Long Island
Huntington, NY
09.2022 - Current
  • Plan, organize, and implement a structured program consisting of engaging educational and recreational activities according to age group
  • Manage administrative issues such as reports, snack, space, security and all other administrative duties/documentation required or assigned, to attain established goals successfully
  • Ensure that supplies and equipment are kept safe and are available to operate a successful program
  • Promote literacy, multiculturalism, parent and community involvement through appropriate program enhancements and activities
  • Respond to emails and phone messages within the work day
  • Actively participate in designated meetings, training sessions and special events
  • Follow and maintain sanitary habits in accordance with CDC guidelines
  • Trained and mentored new employees on practices and business operations
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Partnered with educators to instruct and mentor students with developmental and physical disabilities
  • Assisted senior leadership in managing all aspects of operations
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

Sales/Design Consultant

Closets by design
Bohemia, NY
06.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional accesories
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Met with customers and prospects to discuss personal design needs and recommend optimal solutions
  • Organized sales paperwork, presented proposals, financial payment plan assistance and finalized contracts
  • Implemented marketing strategies and techniques, increasing revenue and maintaining customer satisfaction

Toddler program coordinator

RSHM Life Center
Sleepy Hollow, NY
09.2015 - 06.2022
  • Mom’s & Tots Program coordinator
  • Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
  • Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
  • Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
  • Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
  • Ensure all assignments are completed in a timely manner
  • Provide support to students during assignment ensuring academic reinforcement and comprehension of material
  • Process and monitor monthly cash donations and update databases
  • NYC test and trace, Cross monitor
  • Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
  • Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
  • Assess the need of medical care and provide supportive services for the individual, household, and close contacts
  • Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
  • Provide contacts with approved information about quarantine or isolation procedures
  • Maintain all confidential information as per HIPPA guidelines
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.

Cross Monitor

United Health Group, Optum, NYC Test & Trace
Virtual
12.2019 - 04.2022
  • Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
  • Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
  • Assess the need of medical care and provide supportive services for the individual, household, and close contacts
  • Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
  • Provide contacts with approved information about quarantine or isolation procedures
  • Maintain all confidential information as per HIPPA guidelines, Use lesson plans and activities to achieve academic fundamentals, while also teaching socialization, teamwork, mutual respect, and behavior modification
  • Establish strong communication between students, parents, and teachers in order to target opportunities for academic improvement and behavioral objectives
  • Provide one-on-one tutoring to students assisting them with E.L.A and mathematics
  • Work in collaboration with the Community Agency Supervisor and staff members to address students’ needs
  • Ensure all assignments are completed in a timely manner
  • Provide support to students during assignment ensuring academic reinforcement and comprehension of material
  • Process and monitor monthly cash donations and update databases
  • NYC test and trace, Cross monitor
  • Call contacts of newly diagnosed COVID-19 patients in a professional and empathetic manner
  • Provide follow up instructions to positive covid-19 personal and contacts in relation to isolation / quarantine, and symptom monitoring as per state regulations
  • Assess the need of medical care and provide supportive services for the individual, household, and close contacts
  • Conducts routine quality assurance monitoring to ensure data is collected efficiently and entered into the CRM system
  • Provide contacts with approved information about quarantine or isolation procedures
  • Maintain all confidential information as per HIPPA guidelines
  • Provided ongoing direction and leadership for program operations
  • Organized and managed program development from conception through successful execution.

Sales Representative

AT&T
Greenwich, CT
05.2018 - 02.2020
  • Increased sales by offering advice on purchases and promoting additional products
  • Provide extraordinary Customer Experience, every customer every time
  • Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Intake inventory and secure that all inventory is accounted for
  • Became a Business expert responsible for contacting local businesses in the efforts of integrating our services to suit company needs
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Helped train new employees on how to execute all system transactions efficiently along with providing comprehension of all existing plans and prices.

Customer services rep./Money room supervisor/ Apparel specialist

ToysRUs
White plains, NY
10.2011 - 02.2015
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
  • Functioned as a primary customer contact using product knowledge to serve in a consultative role
  • Established positive customer relationships by functioning as a solutions provider
  • Handled the daily balancing of registers and daily deposits focusing efforts on detail and accuracy
  • Provided daily reports on credit card transactions and deposits, as well as any suspicious money-related activities
  • Effectively utilized visual displays to maximize customer appeal
  • Linked inventory to customer preferences
  • Interfaced with Cashiers and customers to provide a positive patron experience
  • Served as a coach and mentor to develop high performance teams.

Education

Associates - Early childhood Education

Westchester community college

Skills

Call center Supportundefined

Certification

First Aid/CPR Certified

Accomplishments

  • Ranked #3 sales rep in New england in 2017.

Timeline

Assistant Director, Unit leader

YMCA Long Island
09.2022 - Current

Sales/Design Consultant

Closets by design
06.2022 - Current

Cross Monitor

United Health Group, Optum, NYC Test & Trace
12.2019 - 04.2022

Sales Representative

AT&T
05.2018 - 02.2020

Toddler program coordinator

RSHM Life Center
09.2015 - 06.2022

Customer services rep./Money room supervisor/ Apparel specialist

ToysRUs
10.2011 - 02.2015

Associates - Early childhood Education

Westchester community college

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Cathelyn Marte