Cathelyn Rodriguez
Keasbey,NJ
Summary
Dynamic Clinical Service Representative with extensive experience at Rutgers, The State University of New Jersey, excelling in patient care coordination and appointment scheduling. Proven ability to enhance patient flow and reduce errors through meticulous data management and strong interpersonal skills. Bilingual communicator dedicated to delivering exceptional customer service in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Clinical Service Representative
Rutgers, The State University of New Jersey
12.2023 - Current
- Manage patient inquiries, providing accurate information and support for clinical services.
- Coordinate appointment scheduling, ensuring efficient use of resources and minimal wait times.
- Collaborate with healthcare professionals to streamline communication and improve patient care processes.
- Maintain communication with team members to facilitate smooth workflow and address scheduling conflicts.
- Coordinate and schedule all oncology appointments for established patients such as, laboratory, chemotherapy infusion, blood products, Physician/APP, injections, nutrition, chemotherapy education, genetics, symptom management and survivorship appointments; as well as coordinating radiology studies, internal/external referral appointments as requested by providers, nurses and other patient care team members.
- Answer phones efficiently, providing timely and courteous access to the organization.
- Meet productivity, quality requirements and service goals as outlined in the performance expectations.
- Ensure accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
- Work independently to assure prompt patient service both on the telephone and at the front desk.
Intake Coordinator
Rutgers, The State University of New Jersey
06.2015 - 12.2023
- Coordinated scheduling for multiple projects, ensuring optimal resource allocation and timeline adherence.
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Utilized electronic health record systems to manage patient information effectively.
- Collaborated with healthcare providers to streamline referral processes and improve patient flow.
- Educated patients on required documentation and appointment preparation, enhancing overall experience.
- Assisted in scheduling appointments, optimizing clinic operations for efficiency and accessibility.
- Maintained compliance with regulatory standards during patient intake procedures and documentation practices.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Clinical Service Representative
Rutgers, The State University of New Jersey
06.2013 - 06.2015
- Greeted patients and managed check-in processes to ensure efficient appointment flow.
- Scheduled patient appointments using electronic health record (EHR) systems for optimal resource management.
- Verified patient insurance information, ensuring accurate billing and minimizing claim denials.
- Handled incoming calls, providing information and directing inquiries to appropriate medical staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Academic Diploma -
Perth Amboy High School
Perth Amboy, NJAllied Health And Administration -
CDM Institute
Woodbridge, NJSkills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Appointment scheduling expertise
- Patient care coordination
- Strong interpersonal skills
- Medical terminology proficiency
- Customer service
- Medical terminology
- Conflict resolution
- Fluent bilingualism
- Language translation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Clinical Service Representative
Rutgers, The State University of New Jersey
12.2023 - Current
Intake Coordinator
Rutgers, The State University of New Jersey
06.2015 - 12.2023
Clinical Service Representative
Rutgers, The State University of New Jersey
06.2013 - 06.2015
Academic Diploma -
Perth Amboy High School
Allied Health And Administration -
CDM Institute
Similar Profiles
Brianna ThomasBrianna Thomas
Assistant Women's Basketball Coach at Rutgers, The State University of New JerseyAssistant Women's Basketball Coach at Rutgers, The State University of New Jersey
Damian R. MelendezDamian R. Melendez
Lead Medical Services Assistant at Rutgers The State University of New Jersey Medical SchoolLead Medical Services Assistant at Rutgers The State University of New Jersey Medical School
Ivy SharmaIvy Sharma
Social Media Ambassador at Rutgers, The State University of New JerseySocial Media Ambassador at Rutgers, The State University of New Jersey
Nelfys SanchezNelfys Sanchez
INVENTORY ANALYST/HR SUPPORT/ACCOUNTS PAYABLE at UNITED PREMIUM FOODSINVENTORY ANALYST/HR SUPPORT/ACCOUNTS PAYABLE at UNITED PREMIUM FOODS
Emilio LlaveriasEmilio Llaverias
Physical Education Teacher at The CarolMorgan School of Santo DomingoPhysical Education Teacher at The CarolMorgan School of Santo Domingo