Catherene Carrigan
Wildwood,FL
Summary
Accomplished professional with a proven track record in customer service and problem-solving, notably at Door Dash. Expert in enhancing customer satisfaction and loyalty through exceptional complaint handling and active listening. Skilled in data entry and customer relations, achieving significant improvements in customer retention. Demonstrates critical thinking and professional telephone demeanor, driving positive outcomes in high-pressure environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Door Dash
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Small Business Owner
Black God Striping And Seal Coating
10.2016 - 12.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager on Duty
JJ Fins
03.2010 - 10.2013
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Real Estate Development
Realtor University
Chicago, IL09.2022
High School Diploma -
Clear Water Hight
06.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Money handling abilities
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment Scheduling
Timeline
Customer Service Representative
Door Dash
06.2021 - Current
Small Business Owner
Black God Striping And Seal Coating
10.2016 - 12.2019
Manager on Duty
JJ Fins
03.2010 - 10.2013
No Degree - Real Estate Development
Realtor University
High School Diploma -
Clear Water Hight
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